Search the 17 jobs at Immersive Labs

The Customer Support Analyst will provide outstanding customer support for users of the Immersive Labs platform, guiding them through its tools and features, diagnosing software issues, and ensuring swift resolution of support tickets. This role is focused on enhancing the customer experience and requires strong problem-solving skills.

As a Data Analyst at Immersive Labs, you will analyze learner data to measure human capability against cyber threats, support product teams with data-informed decisions, and collaborate with cross-functional teams to enhance platform reporting and user insights.

As a Senior Data Analyst at Immersive Labs, you'll define metrics and data visualizations that showcase customer readiness against cyber threats, collaborate with product and data teams for data-informed decisions, and ensure platform reporting meets customer needs. You'll also support analyses for customer success and marketing, working with cross-functional teams to enhance product strategy.

As the Senior Content & Social Media Marketing Manager, you will develop and execute content and social media marketing strategies, manage an editorial calendar, produce various content types, and analyze content effectiveness to enhance brand awareness and support demand generation.

The Revenue Operations Analyst will support regional revenue operations through revenue forecasting, account planning, CRM management, and data hygiene compliance. Responsibilities include managing Salesforce and CPQ systems, performing CRM audits, and providing data insights for reporting and decision-making.

As a Senior Customer Success Manager, you will oversee customer onboarding and ensure their success with our cybersecurity platform. You will partner with customers to identify their strategic objectives, create communication plans, and collaborate with internal teams to enhance customer experiences and drive upsell opportunities.

The Senior Ruby Developer at Immersive Labs will architect and deliver innovative products, maintain a reliable codebase, ensure code quality through automation, and mentor other engineers. In a collaborative and agile environment, the role involves fixing bugs, participating in an on-call scheme, and translating technical concepts for non-technical stakeholders.

As a People & Operations Specialist, you will manage employee onboarding and offboarding across MENA and EMEA, support local benefits administration, build relationships with internal stakeholders for HR guidance, and act as a liaison for operational business aspects. You'll need to be detail-oriented and passionate about people operations.

As a Design System Engineer, you'll oversee the implementation of design in the platform UI, modernizing the front-end tech stack, creating a component library, ensuring accessibility, and mentoring engineers in UI composition. This role values collaboration and aims for high-quality user experiences.

The UI Developer will focus on improving the front-end tech and design system while collaborating with multi-disciplinary teams. Responsibilities include implementing components, ensuring UI accessibility, mentoring engineers, and maintaining standards for style and best practices.

As a Full Stack Developer at Immersive Labs, you will work on building their innovative learning platform, deliver significant improvements in small teams, maintain a quality codebase through automation, and mentor other engineers while translating technical concepts for non-technical stakeholders.

As a Lead Cybersecurity Engineer specializing in Operational Technology, you will create simulated environments for training on hacking and defending connected devices. You will work closely with teams to develop engaging content and curriculum while collaborating with clients and partners to influence product development.

As the Customer Experience Operations Lead, you'll optimize digital customer journeys, analyze customer data for retention strategies, improve customer success processes, and collaborate with various teams to enhance customer experience. You'll also provide training, prepare reports, and advocate for customers in social media.

The Director of Revenue Operations will ensure alignment and efficiency in the revenue generation process across sales, marketing, and customer success. Responsibilities include leading a team, optimizing the technology stack, managing forecasting, establishing operational processes, and improving overall revenue performance through data analysis and actionable insights.

The Sales Development Representative at Immersive Labs will identify and nurture relationships with prospective customers, work closely with the enterprise sales team, and develop new sales opportunities. The position requires excellent communication skills and the ability to work collaboratively to meet revenue goals.

The Federal Account Manager will focus on acquiring and growing key accounts within the Federal and DoD space, driving new business acquisition, expanding relationships, and helping clients address cybersecurity challenges through Immersive Labs' platform.

As a Solutions Consultant, you will support the sales team by addressing technical requirements of prospective customers, delivering product demonstrations, advising on cybersecurity issues, and collaborating with various teams to drive product innovation and secure sales.