Revenue Assurance Manager

Join us, be part of more. 

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.  
  

About your team: 

You’ll be working centrally within our mission control room, aka Centrica’s group functions. From Finance and Data Science, to our Wellbeing and People teams - this is the engine of our energy system, where our various Centres of Excellence power up each of our brilliant businesses, ensuring they have all the support, technologies, and capabilities they need to get our customers to Net Zero by 2050.

*** This role will hybrid working; with occasional site presence as required most likely in Windsor/ Leicester ***

We are looking for an experienced Revenue Assurance Manager to be responsible for Billing, Collections and holding partners to account on contracts where appropriate and in close conjunction with commercial managers. This is a hybrid working role with occasional travel to our office/s, most likely Windsor or Leicester.

The Operational team analyse the operational performance of fulfilment partners across the Net Zero portfolio to hold those partners to account against the SLA and drive performance improvements and commercial outcomes. *** This role will hybrid working; with occasional site presence as required most likely in Windsor/ Leicester ***

Key responsibilities will include:

• Leading a team of analysts to deliver a first-class service to existing and potential clients/partners, ensuring service levels are always met.

• Producing of accurate and timely rental invoices to external clients and support team in doing so.

• Validation and processing of commission payments in line with contractual terms and SLAs

• Management of the Warranty & Returns process, working closely with external parties to ensure accuracy of outcomes.

• Using data to produce long term forecasts to manage performance against ensuring a strong governance framework exists over revenue.

• Collections – through robust governance and risk mitigation, effectively manage debtor portfolio, protecting the business.

• Supporting the Commercial Manager, managing partners in accordance with the contractual terms.

• Accountability for appropriately challenging referral partners.

• Producing weekly and monthly insight packs, highlighting business performance against financial plan.

Here's what we’re looking for:

• Experience within an Operations Leadership role.

• Current experience of working with Billing & Collections processes, ideally including Litigation.

• Experience or awareness of Net Zero products is highly advantageous (ASHP, EV, Solar specifically).

• Experience in managing manufacturer relationships.

• Previous exposure to navigating complex organisations and managing stakeholders.

• Ability to get things right, first time, and able to bring some Billing/Collections expertise onboard to help support the Net Zero growth.

• Having alignment to our core vision of business - spotting opportunities from within the operational data and liaising with the Commercial our team.

• Building of strong and sustainable relationships across internal teams allowing effective collaboration to deliver or quickly resolve issues.

• Ability to seamlessly managing multiple conflicting priorities.

• Positivity in challenging other stakeholders where appropriate to ensure the best outcome for the business is delivered.

• Ability to operate in an autonomous environment.

Why should you apply?   
  
We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.  
  
https://www.morethanacareer.energy/centrica

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.