Revenue Assurance Junior Specialist

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.

Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

As a Revenue Assurance Junior Specialist at Infobip, you will monitor and perform billing, send invoices, reconcile usage reports, analyze revenue and pre-paid balances, and communicate with clients regarding payment concerns while collaborating with various internal teams.

Key responsibilities: 

• Monitoring automatic billing and preforming manual billing with specific requirements (adding Purchase Orders, recalculations due to Tier Pricing, different billing models)
• Sending invoices and supporting documents to the clients
• Reconciliation (reconciling invoices with NDRs – network destination reports)
• Provide status on progress of activities
• Analyzing revenue leakages (non-invoice revenue, billing models, open offers)
• Analyzing pre-paid balance and coordinating with Finance teams
• Participate in cross functional teams (Credit Risk, Internal Audit, Legal, Sales) for understanding the terms agreed with the customers at the time of acquisition & jointly addressing customer queriesollowing internal dunning and collection procedures to ensure payment on, or before the due date as per customer agreements
• Improving company’s cash flows by actively preventing, managing, and decreasing bad debt provisions
• Continuous communication with the clients through over calls and emails to understand their concerns in terms of bill disputes, bill break-up summary & any other specific requirements of the customers for processing the payments

More about you:

• Advanced English is required for this role.
• Bachelors degree on Accounting or Finances 
• Great communication skills with internal and external stakeholders
• Knowledge in collections and Billing management.
• Knowledge of MS Office tools - especially Excel
• Demonstrated ability to work both independently and as part of a team.
• Enthusiasm for learning and adapting to new challenges.

When you become a part of Infobip you can expect:

• Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.
• Learn as you grow. – Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development.
• Connect globally. – Work with people from all over the world. We put the “global” in globalization.
• Pay & Perks. – Competitive salary, a team taking care of all the equipment you need, team building and other organized activities...

#LI-IR1