Responsible Gaming Associate

Posted Yesterday
2 Locations
Remote
Junior
Sports
The Role
Collaborate with AML, Fraud, and Customer Service teams to address Responsible Gaming concerns, analyze user play activity, maintain reports and logs, and ensure confidentiality in handling sensitive matters.
Summary Generated by Built In
Hi, we’re Underdog!

We’re the fastest-growing sports gaming company ever.

We build innovative games and products for American sports fans.

Founded in 2020, our team built four of today’s most widely played fantasy games and recently launched our Underdog Sportsbook. We are the only sportsbook to ever launch on our own home grown technology, which allows us to build different and innovative experiences. We believe there’s so much more to be built for sports fans, and we’ll continue to win by building the best products and experiences for our customers.

The opportunity in front of us to become the biggest company in our space is massive; after all, we’re currently sitting in the fastest-growing consumer industry in the U.S. In just over two years, we reached a nearly $500 million valuation through some of the best investors in the game, including Mark Cuban, Kevin Durant, BlackRock, and SV Angel. We are many times larger now and our growth is not slowing down.

At Underdog, we believe that sports are for everyone and are building a tomorrow for every fan. Want to help create that future? Join us.

About the role and why it’s unique:

  • Serve as a subject matter expert in responsible gaming, advising and supporting cross-functional teams (AML, Fraud, Customer Service) on best practices and escalated cases
  • Drive the development of a responsible gaming culture by collaborating with leadership on strategic initiatives that promote healthy gameplay
  • Proactively monitor player activity to identify and address risky behaviors, using data analytics and detailed case investigations
  • Lead reviews of complex player account activities and assist in the development of response protocols for high-risk behaviors
  • Regularly update and refine responsible gaming reports, compliance logs, and alert systems in alignment with regulatory requirements and company standards

Who you are:

  • Skilled in risk assessment, compliance monitoring, and customer engagement within a gaming or similarly regulated environment
  • Strong analytical abilities, with a proven track record of investigating complex accounts and identifying patterns related to responsible gaming
  • Proficient in both written and verbal communication, comfortable working with multiple stakeholders to resolve escalated issues diplomatically
  • Meticulous attention to detail, capable of handling sensitive matters with the highest level of confidentiality and integrity

Even better if you have:

  • 2+ years of experience in responsible gaming, compliance, or a related field within the gaming industry, preferably with direct experience in a sportsbook or online gaming environment
  • Proven experience in process improvement, with the ability to implement and refine protocols that support responsible gaming efforts
  • Proficiency with data analytics tools, Microsoft Excel, and ticketing or CRM systems such as Intercom
  • Flexibility to work at least one weekend day during peak sporting seasons


Our target starting base salary range for this position is between $70,000 and $80,000, plus target equity. The starting base salary will depend on a number of factors including the candidate’s skills and experience, among other things.

What we can offer you:

  • Unlimited PTO (we're extremely flexible with the exception of the first few weeks before & into the NFL season)
  • 16 weeks of fully paid parental leave
  • A $500 home office allowance
  • A connected virtual first culture with a highly engaged distributed workforce
  • 5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents

#LI-REMOTE

This position may require sports betting licensure based on certain state regulations.

Underdog is an equal opportunity employer and doesn't discriminate on the basis of creed, race, sexual orientation, gender, age, disability status, or any other defining characteristic.

Top Skills

Excel
Microsoft Word
The Company
HQ: Brooklyn, NY
120 Employees
Hybrid Workplace
Year Founded: 2020

What We Do

Underdog Fantasy is one of the fastest-growing sports companies on the market. Founded by a team of industry veterans, Underdog is bringing fun, approachable contests and games to the masses. We’re looking to innovate an already exciting space and provide the best possible experience to our enthusiastic users.

Jobs at Similar Companies

SRAM, LLC Logo SRAM, LLC

Financial Planning & Analysis Manager

Fitness • Hardware • Mobile • Software • Sports • Transportation • eSports
Waterford, IRL
3800 Employees

DraftKings Logo DraftKings

Senior Associate, Strategy & Operations

Digital Media • Gaming • Information Technology • Software • Sports • eSports • Big Data Analytics
Remote
United States
5300 Employees

GameChanger Logo GameChanger

Product Design Manager, Core Services

Digital Media • Kids + Family • Mobile • Software • Sports
Remote
New York, NY, USA
228 Employees
170K-190K Annually

Similar Companies Hiring

GameChanger Thumbnail
Sports • Software • Mobile • Kids + Family • Digital Media
New York City, NY
228 Employees
SRAM, LLC Thumbnail
Transportation • Sports • Software • Mobile • Hardware • Fitness • eSports
Chicago, IL
3800 Employees
DraftKings Thumbnail
Sports • Software • Information Technology • Gaming • eSports • Digital Media • Big Data Analytics
Boston, MA
5300 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account