Disaster Case Manager

The Case Manager will conduct intakes, refer and assist clients to resources and public assistance programs, and assist disaster impacted individuals in their recovery process. 

This is a full-time 3-month long position with the possibility of extension.

Key Responsibilities

• Serve as a case manager for households impacted by disasters, taking on a large client load and assisting them with dynamic recovery-based needs
• Contact potential clients from outreach efforts to encourage participation and enroll if appropriate
• Conduct client intakes including collecting key information in a sensitive and nonjudgmental manner
• Develop trust and rapport with clients and refer to programs and resources as needed
• Assist clients with applications to public assistance programs such as Cal Fresh, Medi-Cal, etc.
• Work closely with program staff to provide a continuum of services
• Adhere to all program guidelines, policies, protocols and workflows
• Update and shares community resources with program staff
• Track and monitor program data and deliverables
• Support staff members in training and capacity building on case management and resource navigation services
• Other duties as assigned

Travel

• Travel within Los Angeles County, including to CORE’s headquarters in the City of Los Angeles’ Chinatown District

Qualifications

• Bachelor’s degree in related filed or two years’ experience in resource navigation or equivalent experience

Experience:

• Minimum 1-2 years’ in experience in resource navigation and/or case management, preferably in the public or non-profit sector
• Demonstrated experience working families from diverse age, cultural, ethnic and socioeconomic backgrounds
• Demonstrated experience with data management and coordination
• Demonstrated experience in identifying and developing partnerships with organizations to meet needs of low-income clients
• Demonstrated experience in health and/or nutrition programs a plus.

Skills and Competencies:

• Ability to work independently and as part of a team
• Ability to empathize and establish supportive rapport with clients while maintaining professional boundaries
• Excellent written and verbal communication skills
• Proficient in MS Office applications and referral platforms
• Work proactively with little supervision
• Flexible and adaptive to a frequently changing environment
• Close attention to detail and a high level of accuracy
• Experience working with FEMA Individual Assistance programs highly preferred
• Bilingual in English and Spanish or another language highly preferred

CORE Southern California is an equal opportunity employer and encourages candidates from diverse backgrounds to apply. We are committed to building a community-focused, inclusive team that reflects the diversity of the residents we serve.