Resort Manager

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Anantara Lawana Koh Samui Resort located close to the restaurants and nightlife of Chaweng Beach. Sino-Thai-style villas cluster around palm-fringed lagoon pools, for tropical holiday hideaways, and dedicated Villa Hosts are on hand for villa guests.
Wake in luxury to breakfast overlooking the ocean. Cruise out to sea, unwind in the spa and let the children run wild at the kids’ club. Dine in beachfront style or ascend to the jungle canopy at Tree Tops for an unforgettable culinary journey. 

Job Description

This position serves as the operational backbone of Anantara Lawana Koh Samui, orchestrating the seamless integration of service, experience, and excellence. It is both a leadership and stewardship role—ensuring operational brilliance, guest satisfaction, and team engagement across all departments.
While this document outlines core responsibilities, the essence of this role lies in anticipating, evolving, and elevating—just as our best Anantara talents always find new ways to enrich the business, delight our guests, and uplift our colleagues.

Core Responsibilities
• Strategic Operational Leadership
Implement and champion the hotel’s strategic plan across departments, ensuring every touchpoint aligns with Anantara’s vision of heartfelt hospitality.

• Unified Daily Management
Provide singular leadership for all operational activities, empowering department heads and ensuring fluid day-to-day operations that uphold brand standards and deliver exceptional guest experiences.

• Execution of Brand and Corporate Initiatives
Lead the implementation of all corporate programmes, brand pillars, sustainability practices, and service enhancements in alignment with Anantara’s global standards.

• People & Culture Development
Inspire a culture of trust, empowerment, and performance. Support departmental leaders in coaching, recognition, and succession planning to build a resilient and future-ready team.

• Quality Assurance & Guest Experience
Consistently uphold guest service excellence through vigilant attention to feedback, root-cause analysis, and proactive service recovery—always placing the guest at the heart of every decision.

• Financial and Business Acumen
Monitor daily performance metrics, departmental budgets, forecasting, and implement cost-efficiency strategies without compromising guest satisfaction or team morale.

Qualifications

Experience
• 5+ years in the hospitality industry with at least 3 years in a senior operational management role.
• Demonstrated experience in luxury resort environments, with deep operational insight across Front Office, F&B, Housekeeping, Engineering, and Guest Relations.
• Proven success in achieving key KPIs in guest satisfaction, GOP, and colleague engagement.

Leadership Attributes
Collaborative & Empathetic Leadership
• Builds authentic relationships with team members, empowering others while fostering a culture of mutual respect.
• Demonstrates discretion, empathy, and cultural sensitivity when interacting with colleagues and guests.

Accountability & Initiative
• Takes full ownership of responsibilities and outcomes; demonstrates sound judgment, prioritisation, and urgency in managing operations.
• Embraces challenges with resilience and a solutions-oriented mindset.

Guest-Centric & Detail-Oriented
• Holds an unwavering commitment to exceeding guest expectations.
• Possesses a keen eye for detail, ensuring consistency and quality across all guest touchpoints.

Essential Skills
• Strong financial acumen and experience managing departmental budgets, cost control measures, and reporting

Systems.
• Technological fluency with PMS systems, Microsoft Office Suite, and hospitality tech tools.
• Clear and persuasive communicator—fluent in English and ideally an additional language aligned with resort guest demographics.
• Confident in handling crisis situations and service recovery with grace and precision.

Preferred Capabilities
• Multilingual skills, particularly languages relevant to our key international markets.
• Experience in sales & marketing collaboration to elevate resort visibility and revenue.
• A passion for sustainability and the implementation of eco-conscious initiatives in daily operations.

This is a role for an individual who leads with vision, executes with discipline, and inspires through action.
You are not just managing operations—you are curating exceptional moments, guiding future leaders, and shaping the legacy of Anantara Lawana Koh Samui.