Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way.
Job Description
What Does Success Look Like
In your role as a Research Scientist, you will be tasked with creating innovative machine learning research for the next generation of digital customer experience applications.
What You’ll Do
- Work in collaboration with a multidisciplinary team of AI researchers with expertise in GenAI, computer vision, speech recognition, NLP, and related fields.
- Contribute to the development of the long-term technical roadmap for AI research at the company.
- Conduct AI research using CXM data to innovate and potentially patent or publish findings, while clearly communicating progress and results both internally and externally through written and oral reports.
- Work closely with product development teams to integrate AI technologies into products and services.
- Partner with engineering leads to ensure seamless translation of research into practical and scalable AI applications.
- Work on publishing research papers and filing patents for Sprinklr AI innovations.
What Makes You Qualified
- Candidates should hold a Bachelor's degree in Computer Science, Computational Linguistics, or a related field, emphasizing AI, machine learning, computer vision, or speech processing, with a minimum of 4 years of relevant experience. Alternatively, a Master's degree with at least 3 years of experience is also considered.
- Strong publication record in top-tier AI, ML, computer vision, or speech processing conferences and journals is a plus.
- Industry experience in ML, DS, AI research, with a focus on multimodal AI technologies.
- Proficiency in machine learning frameworks and programming languages relevant to AI, computer vision, and speech processing.
- Exceptional communication skills, with the ability to articulate complex technical concepts to diverse audiences.
Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.
Top Skills
What We Do
Sprinklr is a provider of enterprise software for customer experience management. We help brands turn public conversations on modern channels into valuable insights to improve marketing, advertising, customer service, product development and more.
Sprinklr has five products on one platform: Modern Marketing, Modern Advertising, Modern Research, Modern Care and Modern Engagement. Sprinklr’s unified platform allows siloed teams to collaborate and deliver memorable customer experiences — at scale.
Founded in September 2009, Sprinklr is headquartered in NYC with 1,900 employees in 16 countries and 25 offices.
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