At Chewy, it is our mission to become the most trusted and convenient online destination for pet parents and our partners – vets and service providers – alike. Our success is measured by the happiness of the people and pets we serve, not simply by the amount of pet supplies we deliver. That's why we continue to think of outside-the-Chewy-box ways to delight, surprise, and thank our loyal pet lovers!
Our Opportunity:
Chewy is growing at a rapid pace, and our ability to adapt and innovate continues to create new opportunities in optimizing fulfillment center (FC) operations! If the idea of solving open-ended science questions, optimizing large-scale warehouse operations, and leading research threads in a dynamic environment excites you, we want to talk to you!
Chewy's Fulfillment Science Team is seeking a Research Scientist III with a strong background in Operations Research (OR) and Machine Learning (ML). This role will focus on tackling some of the most challenging problems in FC operations, from optimizing how we process shipments to reducing costs while meeting on-time delivery commitments. You will lead high-impact research initiatives, collaborate with a team of versatile scientists, and drive innovation to shape the future of Chewy's FC operations.
What You'll Do:
- Develop, implement, and deploy optimization and ML models to improve FC operations, including but not limited to pick planning and inventory slotting.
- Investigate complex FC operational data to uncover insights, find opportunities, and recommend solutions that drive system improvements.
- Collaborate with cross-functional teams (including Engineering, Operations, and Product) to understand business challenges and translate them into science-based solutions.
- Lead research initiatives that improve operational metrics, contribute to Chewy's research community, and advance our commitment to operational excellence.
- Effectively communicate technical findings and their implications to non-technical partners, ensuring alignment and understanding across teams.
- Mentor and guide junior researchers, fostering a collaborative and innovative team environment.
What You'll Need:
- A Master's degree in Operations Research, Industrial Engineering, Computer Science, Applied Mathematics, or a related field. A Ph.D. is strongly preferred.
- At least 3+ years of professional experience leveraging OR and ML toolkits to solve real-world problems; knowledge and experience in warehouse operations is a strong plus.
- Proficiency in programming languages such as Python, with prior experience with optimization solvers like Gurobi and ML libraries like TensorFlow, PyTorch, PySpark, etc.
- Hands-on experience in deploying science models in cloud environment like AWS, Azure, Google cloud, etc.
- Strong analytical skills with the ability to simplify complex problems and present clear, actionable insights.
- Proficiency with collaborative programming tools (Git, Confluence, etc.)
- Strong organizational skills, with the ability to manage multiple projects and prioritize effectively.
The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant.
We offer different types of insurance, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Salaried-exempt team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Pay Range
$146,500-$234,500 USD
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
If you have a question regarding your application, please contact [email protected].
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Top Skills
What the Team is Saying
What We Do
We view pets and pet parents as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Behind the scenes, our talented teams are made up of innovators, delighters, big-thinkers and of course, passionate pet people—creating a place where you'll be empowered to build, grow and unleash your fullest potential.
We don’t just stand by our company mission—we’re obsessed with it. We seek to be the most trusted and convenient destination for pet parents and partners, everywhere. And we’re constantly finding new ways to do just that.
At Chewy, we understand pet parenthood is full of joyful highs and anxious lows. That’s why we’re here, standing alongside pet parents, providing everything their pets need for a happy, healthy life. We’re a leading online source for pet products, supplies, and prescriptions. We offer a broad selection of high-quality products and services at competitive prices with an exceptional level of customer care and a personal touch.
Since launching in 2011, we’ve combined the personalized service of your neighborhood pet store with the convenience and speed of e-commerce. We pride ourselves on being the only brand available 24/7/365 to support pet parents throughout their journey.
We have a rich history of being recognized for our deep care and personalization while going above and beyond for our customers and their pets.
We view pets and their people as more than just customers and look forward to meeting their needs and exceeding expectations through every interaction. With Chewy, no one pet-parents alone.
Our culture is for those who thrive on delivering results and becoming your best—no matter your role or location. At Chewy, our Operating Principles serve as a common language, or framework, that connects two of Chewy's most valuable elements—our people and our culture. The Operating Principles guide our character, capabilities, imagination, and methods for execution in support of our company's mission.
Why Work With Us
We're proud to be one of the fastest growing e-commerce companies of all time.
With growth comes the exciting opportunity to be a part of a world-class organization of engineering, product, and design team members, responsible for driving our latest innovations and designing "out-of-the Chewy box" experiences.
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Employees engage in a combination of remote and on-site work.
