Are you passionate about making a meaningful impact in the world of research? Do you have a knack for streamlining processes, managing research operations, and ensuring everything runs like a well-oiled machine? We are a tight-knit team of 4 UX researchers, and we’re looking for a dedicated Research Operations Specialist to take our operations to the next level!
If you want to:
- Partner with researchers to handle the operational side of the participants' recruitment, ensuring we have the right people for each study;
- Build and maintain a cutting-edge research repository for organized, easily accessible insights;
- Oversee GDPR and privacy compliance, including secure data storage and proactive compliance management;
- Manage research tools, from budgeting to selecting the most effective solutions;
- Lead initiatives to enhance UX research processes, continuously improving our work efficiency.
And you can check off:
- 2+ years in operations management (or a similar role), with a strong ownership mindset and problem-solving skills;
- Excellent communication and collaboration abilities for smooth stakeholder management;
- Detail-oriented and organized, with experience in defining and optimizing processes;
- Tech-savvy and quick to adopt new tools;
- Fluent in English, both written and spoken.
Bonus points if you:
- Understand the UX research function;
- Are familiar with tools like participant management and scheduling systems, research repositories, Confluence, and Jira;
- Have experience managing compliance and legal obligations.
Here’s the deal:
- Growth and learning opportunities: time dedicated to learning, conferences, online learning platforms, and books for your professional development;
- Health and wellness: we want you to feel and be your best. That's why we offer various benefits, from online workouts, a physical coach and a gym to regular mental health checks;
- Tools of your choice: choose technical equipment and the tools you need to do your best;
- Community and celebrations: get ready for long-lasting traditions such as yearly workation, Friday get-togethers, various team buildings and company celebrations;
- Convenient commuting: traveling from point A to point B can be a pain. That’s why, depending on your unique circumstances, we compensate part of your public transport costs;
- Work-life balance: as a general rule, we work based on a 3+2 hybrid model. And let’s not forget the WFA policy – an opportunity to work from anywhere in the world;
- Premium Surfshark accounts: for you, your family, and friends;
- Gross salary: 2320-3480 Eur/month for the Lithuanian market. It may vary depending on your skills, experience, or location.
Top Skills
What We Do
Surfshark is a fast-growing cybersecurity company focused on developing humanized privacy & security protection solutions to secure people's digital lives. Its core product is one of the TOP 3 VPNs globally, trusted by millions of users around the world. Additionally, Surfshark has been developing solutions such as Antivirus, Alert - a data leak detection system, a private search tool - Search, Incogni, Dedicated IP, and Alt-ID.
Founded in 2018 as a VPN, Surfshark has quickly managed to become one of the leading brands in the VPN industry and offers a security bundle that goes beyond the VPN. Today, Surfshark is a second unicorn in Lithuania with 400+ employees in Vilnius, Kaunas, Warsaw, and Berlin, and securing the digital lives of users in 100+ countries
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