Research Operations Manager

Applecart is the leading technology company creating a new category of “Decision Maker Marketing”. The most important decisions are made by the hardest people to reach and influence. Historically, C-Suite leaders have lacked the tools to reach the stakeholders that matter most to their business. The C-Suites of hundreds of Fortune 500 companies, major agencies, trade associations, nonprofits, and governments use Applecart to put their best content in front of business critical decision makers and those they trust —  from policymakers and investors to CEOs, key employees, members of the media and more. Decision makers are informed by what they read, learn from advisors, hear from colleagues, and discuss with family and friends. To break through to them, you must reach them through the only channel that really moves them: those they know and trust. Applecart’s platform uses publicly available or fully permissioned data to map billions of social relationships between nearly every American adult and enable clients to deliver content directly to decision makers and those that matter most to them. 

We are hiring a Research Operations Manager in our New York City office.

About the Role:

As a Research Operations Manager, you will manage and grow a team of researchers who use our tech platform to build impactful audiences on behalf of some of the country’s most prominent companies, trade associations, nonprofits and advocacy organizations, and scale the processes they use to do their jobs. In this role, you will be a critical member of research team leadership and ensure Applecart’s audiences are delivered efficiently and with the highest quality. You’ve previously managed a team and you’re excited to bring your expertise in building and running productive teams. You are naturally curious and are excited about learning, mastering and eventually improving our research processes. You are extremely organized and proactive, pay close attention to every detail within a process, and are always looking for ways to improve and streamline your and your team’s work. This role will report to the Head of Research Operations. 

What You’ll Do:

• Manage a team of researchers, including managing performance, identifying development areas, and providing training opportunities for team members
• Gain a deep understanding of our internal tech platform and architecture and ensure team knowledge as the platform evolves
• Prioritize and direct daily activities and ensure efficient team operations to deliver client audiences on time

Experiences and Capabilities You Bring:

• 5+ years of work experience, including 3+ years of people leadership experience with an early career team
• Ability to assess and manage team members’ performance, as well as coach and train on best practices
• Strong ability to proactively recognize procedural issues or inefficiencies, in order to resolve or escalate accordingly 
• Demonstrated experience in a fast-paced, entrepreneurial environment while juggling multiple tasks and projects simultaneously
• Experience with creating efficient workflows to disperse team tasks
• Strong organizational skills with impeccable attention to detail
• Excellent written and verbal communication skills
• Proficiency in Excel
• History of being a self-starter

This is a hybrid role. Work from home or in the office on Monday and Friday, and in Applecart’s New York City office Tuesday through Thursday.  

Compensation:

Our compensation package consists of three components: (i) a base salary, (ii) annual cash bonus, and (iii) generous equity compensation.

The base salary range for this role is between $100,000-$130,000, based on the candidate's experience and skills relative to the requirements listed above. The salary range provided is exclusive of discretionary annual cash bonus and equity compensation. The salary range provided for this role is specific to candidates located in the New York City area.

A few facts about us:

• Applecart’s platform has been used by hundreds of industry-leading clients spanning Fortune 500 companies like Blackstone and Intuit, leading nonprofit organizations like the Environmental Defense Fund, and top-tier communications and public affairs firms like Teneo, Sard Verbinnen, and Weber Shandwick.
• Applecart is growing quickly — 2023 was the fourth year in a row that we doubled the previous year’s bookings. 
• Our senior leadership team includes two members of the Forbes 30 under 30 list for Marketing and Advertising, the former Head of Product at Moat, Oracle’s online ad measurement platform, a former senior White House advisor, an early sales leader at Google and Twitter, two of the Democratic Party’s most successful pollsters and strategists, and alums of top-tier organizations like Bain, Amazon and Simpson Thacher.
• Our investors include global sports, entertainment and marketing giant Endeavor, KKR Co-Founder Henry Kravis, entrepreneur Chris Burch, a founder of Palantir, senior engineering leaders at Twitter and Yelp, former Fortune 50 and advertising agency CEOs, and a number of well-known venture capitalists. Endeavor CEO Ari Emanuel and Owl Capital Managing Partner Jennifer Fonstad serve on our board.
• Our work has been featured on Morning Joe on MSNBC, BloombergTV and The Colbert Report, and in Axios, BusinessWeek, the Associated Press, Forbes, the Washington Post, and Politico, among many others.