Milltown Partners is a global advisory firm working with influential organisations and individuals on the communications and public policy challenges that define their reputations. We’re looking for a Research and Insights professional who has between 3-6 years experience to join our London team in order to drive and manage exciting research projects for our clients who are mostly in the private sector. A successful candidate must be based in London, have existing experience working on qualitative research (focus groups and in-depth interviews) and quantitative research (consumer and stakeholder surveys) and ideally has exposure to the UK and European private sector.
Our Research Consultant role
Consultants are the driving force behind our work. They are trusted advisors who are able to shift the reputation of our clients, in line with agreed strategy and priorities. They drive work across the whole team in a way that makes the most of everyone’s skills and experience, supporting more junior colleagues to develop and deputising for senior team leaders when required.
For this particular role, we are looking for someone with the ambition to provide specialist research expertise to client teams across the business, and contribute to the continued growth of our research offer. We expect our research specialists to work in a fully integrated way with their colleagues to offer a rounded advisory experience to our clients.
Responsibilities of the role
Research and insight strategy and execution
-Designing and interrogating client asks and designing research briefs to ensure that all advice is underpinned by insights
-Developing strategic recommendations and tactical ideas based on research findings
-Using a variety of research techniques - qualitative and quantitative - to develop and deliver advice that helps our clients build and protect their reputations
-Supporting the delivery of large, complex public and stakeholder opinion research projects
-Drawing on other research techniques such as market research, desk research or digital analytics
-Sharing your insights and experience across client teams in a way that allows them to replicate your success
-Having enthusiasm and flexibility for learning new research methodologies
-Going above and beyond the brief to suggest the most effective solutions
Advising: earning the trust of a variety of clients and providing recommendations that are understood and accepted
-Advising in a variety of formats (written or verbal) and choosing the most effective format for the client, at the right time
-Tailoring the style and content of advice to meet the needs and expectations of individual clients
-Reading a wide breadth of industry and client news to understand the issues clients are facing in order to inform our advice
People Management: supporting the wellbeing of the team and encouraging everyone to perform, learn and develop
-Developing project plans for client teams and ensuring work is delivered in a timely and high quality manner
-Managing the work of junior colleagues, and supporting their professional development through coaching and mentoring
-Encouraging continuous learning and development, including the delegation of tasks and the provision of constructive feedback
Contributing to the business: applying knowledge of how the firm and clients generate revenue to improve the quality of our advice and analysis
-Applying knowledge of the commercial context in which clients operate to ensure our advice furthers their business objectives
-Demonstrating restlessness about spotting growth and development opportunities for the business (e.g. finding new ways to help clients, ways to run teams efficiently or share knowledge internally)
-Using personal interests and/or former experience to contribute to the continued growth of the business, both potential new business opportunities and development opportunities for the team
Contributing to a collaborative and inclusive work environment
-Giving and receiving regular feedback to individuals at all levels in the firm
-Actively seeking input or assistance from others and reflecting their contributions in the work
-Demonstrating allyship to all colleagues
-Supporting the wellbeing of everyone on the team
Must Have Skills & Experience
- At least 3 years of professional research experience in a similar role (eg. consultancy, agency, government, market research)
- Experience with both quantitative and qualitative research projects
- Demonstrable ability to take a strategic approach to reputation, rooted in data and insights
- Experience developing strategic communications and/or policy recommendations based on primary research insight
- Experience of research project management, including planning and delivering work against agreed goals, timetable and budget.
- Experience managing a team and pushing work to the appropriate level
- Experience liaising with and managing third party suppliers
- Intellectual curiosity to develop subject matter expertise in new topics, and share that with colleagues
- Excellent presentation skills
- A highly motivated team member who values collaboration
- A desire to seek out feedback in order to learn and develop
- Commitment to contributing to a supportive and inclusive culture
- Fluent command of English
Desirable Skills & Experience
- Experience in advising technology companies and/or other private sector firms
- Experience moderating focus groups
- Experience of conducting statistical analysis of quantitative data, and proficiency in a standard statistics packages, for example, R, SPSS, Stata
What We Offer in Return
- Competitive and fair base salary determined through annual industry benchmarking
- Discretionary twice-yearly bonuses
- Professional development opportunities, with access to both expert professional coach and internal training
- iPhone 13 and Apple MacBook Air M2 chip
- 26 days annual leave, plus English Bank Holidays
- 4% employer pension contribution
- Private healthcare insurance with Aviva for yourself and children
- An Employee Assistance Programme with 24/7 access to online, phone or face-to-face counselling
- Annual eye test and annual flu jab
- ClassPass membership
- Income Protection insurance
- Death in Service insurance
- 3-day week in the office hybrid policy (Monday, Tuesday & Thursdays mandatory)
- Variety of team events, such as charity socials, external speakers and firm
About Us
Milltown Partners is a transatlantic advisory firm working with influential companies, organizations and individuals on their reputation-defining communications and policy challenges. We work with established and emerging technology companies, global investors, iconic brands, renowned sports franchises and influential individuals. We collaborate across locations and disciplines to combine our judgement, deep subject-matter expertise and innovative use of technology to deliver impact for our clients. We root our strategies in data insights and research on the audiences that matter, messages that work, and communications channels that deliver. We are an independent, employee-owned company, which means we have the freedom to invest in our people and our culture, and everyone shares in our success.
Diversity, Equality & Inclusion At Milltown
Creating a diverse, equitably and inclusive environment is core to our values, culture and success as an employee owned business. We want to empower everyone in the team to share their best thinking and ideas, feel valued and know they are having an impact and belong in the business, regardless of their background, age, gender, race, religion, ethnicity, sexual orientation or disability. We have an ambitious DEI programme managed by a global leadership team of volunteers with three global company commitments to: improve representation of minority groups, enhance everyone's sense of inclusion and support underrepresented communities through pro bono work. Underpinning these commitments is a focus on what it means to have a DEI culture and how to measure that in our approach to growth, attracting talent and the impact of our work for clients.
Top Skills
What We Do
Milltown Partners is a global advisory firm working with influential organisations and individuals on the communications and public policy challenges that define their reputations.
Our clients are leaders in their field: groundbreaking technology companies and their founders; global businesses and their CEOs; prominent individuals and renowned institutions. Technology and innovation are at the heart of our business and problem-solving approach, and we root our strategies in data insights and research on the audiences that matter, messages that work, and communications channels that deliver.
We work as one team to ensure our clients can draw on our collective experience. The advice of our teams in London, Brussels, Dublin, San Francisco and New York is informed by everyone from our accomplished analysts to the founding partners, including leaders who have joined us from respected advisory firms as well as senior positions at Google, WhatsApp, The Royal Household, Uber, the British Government, Airbnb, the Financial Times, Manchester United or the BBC.
By combining our breadth of experience, deep sector-specific knowledge and a research-driven approach, we help our clients analyse and solve their most important communications challenges.
We are an Employee Ownership Trust. The people that work here own the company and share in its success. We're fully independent and will remain so. That means we can continue to do what we've always done: take the long view, build a business aligned to our values, invest in our people and their development, and innovate to improve the quality of our advice.
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