Representative, Product Support

About the Role

Someone who will contribute to the development of the department’s plans (and company strategy) by serving as the customer’s advocate: your unique insight into the challenges faced by our clients will help shape Tebra’s product and processes.  We love to nurture our representatives so that commitment and growth within our department can be encouraged. You will have the opportunity to advance your Support career in a fast changing and growing industry.

Your Area of Focus

• Provide outstanding customer support to our clients with their Tebra products and services and troubleshoot their technical difficulties
• Assist clients with navigating through our platform and provide customer support through inbound calls and emails
• Resolve client’s issues and questions while working closely with our internal team and external partners
• Provide a positive image for Tebra to customers by cheerfully assisting customers with problems.
• Provide training to empower customers to use Tebra to improve their operations as well as becoming a subject matter expert on or software
• Act as a key team member in our growing company and work closely with people throughout the company
• Help improve Tebra’s product and processes by contributing to the strategy using your unique insight into challenges faced by our clients and acting as the customer advocate.
• We’ll rely on you to be the professional and friendly contact for our clients (many of whom are doctors, practice staff or billers learning about Tebra for the first time). You’ll assist customers by answering phone calls and responding to emails in a timely, friendly and informative way. You’ll have the opportunity to learn about both Tebra and the Medical Billing industry- ultimately becoming a Subject Matter Expert on both topics and a trusted resource for our clients

Your Professional Qualifications

• Fluent English (CEFR B2+) verbal and written communication skills, because you will persuade, present and problem solve throughout the day.
• High School Diploma.
• 2+ years answering inbound phone calls and resolving technical software problems.
• Bonus points for having knowledge in using Salesforce, Shortel, Confluence
• A professional and friendly demeanor for our clients, many of whom are learning about Tebra for the first time.
• Ability to be a critical resource to assist customers by answering phone calls and responding to emails in a timely, friendly and informative way.
• Amazing telephone presence and LOVE of talking on the phone. Yes, love since this is where you will spend the majority of your day.
• Comfort with most things technical especially Salesforce and Microsoft Office products. Knowing what SaaS stands for is a pretty big deal too.
• Proven results in your ability to research/test complex issues (we want to know how you achieved this!)
• Open to learning new things.
• Confidence, but not too much. Sense of urgency, but don't get here at 4:00 AM to start your day (no one will be here). Awesome sense of humor and empathy for those around you.
• Experience in a software company. Or healthcare. Or health insurance (Nice to have)

About Tebra

Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra. 

Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we’re building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.

Our ValuesStart with the Customer 

We get to know our customers - and their patients - and look at the world through their lens.

Keep It Simple

Healthcare is too complex. We aim to simplify it for everyone.

Stay Entrepreneurial 

We reject the status quo and solve problems with creativity, perseverance, and a bias to action.

Better Together

We are diverse, humble, and collaborative. We put the team first and win together.

Celebrate Success

Life is short and joy is underrated. We take time to have fun and celebrate success.

Perks & Benefits 

To assist with all of life’s needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount! We also offer a number of resources to help you keep your mind and body healthy. Check out Obé Fitness for a great workout, the Employee Assistance Program through Telus to find mental health resources along with other resources for everyday occurrences.

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