Representative I, Credit

Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

Military encouraged to apply.

Job Description

The purpose of this job is to monitor customer accounts and payments to ensure collection of receivables and minimize company exposure as well as provide customer support.

Essential Functions

• Perform collection of past-due invoices for direct bill, wholesale, fleet, and RV accounts
• Monitor and review daily receipts as well as draft returns and collect payments accordingly
• Develop and maintain customer relationships ensuring response to customer needs including invoices, transaction details, and other account specifics
• Work with billing card services to activate or inactivate accounts on direct bill
• Support account set-ups by entering accounts into CreditView to document customer activities and issues
• Work with store reconcilers to help research manual re-bills
• Assist cash applications team with applying customer payments
• Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
• Ensure all activities are in compliance with rules, regulations, policies, and procedures
• Complete other duties as assigned

Qualifications

• High school diploma or equivalent certificate required
• Bachelor’s degree in business or related field preferred
• Minimum one year work experience required
• Bilingual preferred

Specialized Knowledge

• Intermediate Microsoft Office skills

Competencies

• Excellent analytical, critical thinking, and organizational skills
• Strong attention to detail
• Excellent written and oral communication skills
• Ability to make decisions and work with minimal supervision
• Ability to set priorities, multitask, meet deadlines, and resolve problems with a high sense of urgency

Travel

• Travel required less than 5%

Physical Requirements & Working Conditions

• General office work requiring sitting or standing for long periods of time

Additional Information

• Nation-wide Medical Plan/Dental/Vision
• 401(k) and Flexible Spending Accounts
• Adoption Assistance
• Tuition Reimbursement
• Onsite Gym and Cafeteria
• Weekly Pay
• All your information will be kept confidential according to EEO guidelines