Reporting and Analytics Lead

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Reporting and Analytics Leadership
Role Summary : The reporting and analytics lead ensures that products, services, offerings, and processes are properly instrumented to enable decision-making and insights-gathering from a business perspective. This allows leaders to evaluate and compare performance of services and offerings against stated goals / KPIs as well as against other services and offerings. It also allows process owners and managers to focus their efforts / attention on areas of the business that are operating outside of normal parameters or have the highest potential of moving the needle to achieve goals.
Key Responsibilities:

• Partner with BPC, Intake, and business stakeholders to identify KPIs and metrics to measure the overall performance of services, offerings, and products
• Determine which KPIs may be instrumented based on data available on platform or accessible via integration
• Establish integrations to feed / consume data for reporting
• Instrument key result targets for automated reporting and roll-up for OKRs
• Build dashboards for business users and mentor power users in organizations to maintain and evolve reports and dashboards
• Promote consistency in reporting across GLD
• Build out performance analytics as appropriate to monitor trends and connect those within Digital Portfolio Management to allow us to run the GLD business from the GLD instance
• Partner with service offering owners and product owners to build / refine KPIs and reporting
• Establish regular practices and cadences to review and validate business-critical reports
• Partner with analytics teams outside of GLD to ensure standards alignment and appropriate data sharing

Qualifications

• ServiceNow Certifications:
  • Certified System Administrator
  • Certified Implementation Specialist - Performance Analytics (preferred)
• Degree in Data Analytics or relevant equivalent experience

Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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