TransPerfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.
As a Reporting Analyst you are responsible for the analysis of information on division trends, volumes, patterns, etc. and will provide reports, forecasts, and recommendations for planning. The position requires a high-level of critical decision-making capabilities and strong communication skills to interact with multiple departments. Your primary goal will be to effectively use a combination of raw data to provide daily, weekly, and monthly reporting.
- Provides regular operational and statistical reports to the management team.
- Analyze and aggregate data in multiple formats and make recommendations for improving operational efficiencies.
- Building power BI and excel dashboards for business managers to show results
- Maintaining databases, spreadsheets and other tools used in data analysis
- Locating and fixing errors in reporting
- Works with team to identify best means to display data e.g., dashboard, chart, report, tabular, filters, selection options and subsequently build
- Training others on how to use and create reports
- Knowledge and ability to use and administer the organization's practices, standards and procedures.
- Optimize and streamline process improvements.
- Analyze gaps between current and future state of business processes and prioritize opportunities to improving processes.
- Lead, drive and facilitate business user meetings to gather needed information for reporting.
- Problem solve and preparation of analysis in varying formats (Excel, charts, web based).
- Document work function processes and procedures
Qualifications:
- Bachelor’s degree or equivalent experience preferred
- Minimum of 3 years in a call center environment
- Ability to handle multiple tasks with competing priorities.
- Strong mathematical and analytical skills
- Advanced skills in Microsoft Excel and Business Reporting
- Exceptional organizational, critical thinking, and time management skills
- Must be familiar with the following tools: Windows NT, Excel, Power BI, Power Pivot, Access, and PowerPoint
- Ability to manage multiple activities at one time in a high-pressure environment
- Excellent written and verbal communication skills
- Familiar with Contact Center workforce management tools and theories
Desired Skills:
- 5+ years of previous experience in a fast-paced call center reporting environment.
- Verint WFM system (strongly desired)
Schedule:Time Frames: 7:00 AM - 7:00 PM (Eastern Time)TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.
Top Skills
What We Do
Built on a foundation of trust, integrity and promise, we proudly serve over 71,000 outstanding organizations and more than 17 million individuals. ¹ We take great pride in helping people with saving, investing and advice, while providing them with the tools and resources they need to help reach their financial goals. We’re continuing to grow — and innovate — every day.
Our mission is to empower financial freedom for all. That mission starts by delivering advice, personalized guidance and critical support. We strive to meet the unique needs of everyone we serve and embrace the opportunity to inspire them along their journey.
Disclosures: https://www.empower.com/social-media
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