Renewals Specialist

At the end of this thrilling journey, you'll become a proud member of Hack The Box, with the ultimate mission to help redefine cybersecurity expertise. Get ready for an exciting adventure into the world of cybersecurity! 🚀🔒💻
✨The core mission of the Renewals Specialist:

The HTB client base is growing fast and at the same time, due to our great product, we are able to achieve high retention. To support our Revenue organization, we'll be bringing on the team a Renewals Specialist. This role is responsible for renewing, up-selling, and optimizing license subscription contracts for our customers. Your core mission is to ensure seamless contract continuation by negotiating favorable terms that align our customers' mission needs, and company goals. It also involves building key relationships with budget holders, contracting departments/officers, and resellers, as well as becoming a trusted advisor for all of their contract requests.

As part of your role, you will be responsible for delivering our renewal process for a set of accounts assigned to you. You will need to identify HTB platform usage trends and other important information collected throughout HTB interactions with the customer, which ultimately will enable you to generate a meaningful and beneficial for the customer proposal upon the renewal of their HTB annual subscription.

🍺 The fellowship you’ll be joining:

Reporting to the global Renewals Manager, you will be part of the Customer department and, more specifically, the Renewals team. You’ll also be able to connect with multiple internal stakeholders (Customer Success Managers, Account Executives, Solution Engineers, Business Operations, Sales Ops, Legal, Finance), improve workflows and manage your own schedule. Clear communication, high organizational skills, teamwork, and some experience in general administration are the requirements that you’ll need to have, in order to be successful in the role.

⚔️ Technology tools & weapons you’ll be using:

Hubspot, ChurnZero, Pandadoc, Jira, Slack

📚 Interesting resources you should check:

🚀 The adventures that await you after becoming a Renewals Specialist at Hack The Box:

• Own a portfolio of HTB customers, be their go-to point of contact with all commercial matters regarding their contract
• Take care of all administrative duties relating to renewals including issuing proposals and agreements to maximize profit and reduce customer churn
• Generate and send renewal proposals
• Forecast and track account base metrics
• Build effective relationships with key commercial contacts within our client base
• Assist with challenging client requests or issue escalations as needed
• Regularly keep Hubspot up-to-date ensuring a high level of detail and accuracy

🏆 Skills, knowledge, and experience points required to unlock the role of the Renewals Specialist at Hack The Box:

• At least 1 year of experience in contract renewal, account management, or a similar field
• Customer service or/ and administration experience
• Strong process management, financial acumen, and strict compliance with policies
• Experience in negotiating complex, multi-year agreements would be considered a strong asset
• Ability to communicate effectively with customers by email and verbally
• Ability to overcome customer objections
• Self-starter with a positive attitude, strong work ethic, attention to detail, and ability to meet deadlines.
• Ability to work with minimal supervision, with a proactive approach to completing assigned tasks
• Excellent communication and analytical skills for effective problem resolution
• Willingness to introduce ideas for enhancing the renewals processes
• Experience using Hubspot/ ChurnZero would be considered a strong asset

🕹️ What your Hack The Box adventure will have in store:

🎯You'll have the exhilarating opportunity to contribute to a product that is highly appreciated by users and the cybersecurity community at large.

🎯 You'll experience a highly supportive and caring environment, fostering growth, flexibility, and autonomy.

🎯 You'll embark on an exciting journey of continuous learning and problem-solving, leveling up as our organization grows.

🎯 Most importantly, you'll have a blast at HTB 🥳 because fun is an essential ingredient in our recipe for success! Just wait until you see our global meet-ups!

💰The gems you’ll be enjoying as a Renewals Specialist :

• Private health care
• Paid paternity leave
• 25 annual leave days
• Free lunch & snacks at the office
• 120€ Ticket Restaurant by Edenred
• Dedicated budget for training and professional development, participation in conferences
• Full access to the Hack The Box lab offerings; so you can learn how to hack 😉
• State-of-the-art equipment (mac, iPhone, and mobile plan)
• Flexible WFH (Hybrid Model) - Fully Remote is also an option if you're not an Attica resident

🗺️ The Quest of Becoming Hack The Box’s Renewals Specialist :

• Level 1: To complete level one’s objective, submit your application. 
• Level 2: Meet the Talent Acquisition team. Level’s objective: highlight your past achievements, ambitions, and values.
• Level 3: Meet the hiring manager. Level’s objective: connect with the hiring manager and share with them your achievements. 
• Level 4: Complete an assignment that aligns with day-to-day job-related tasks and responsibilities.
• Level 5: Congratulations! Not many reach this level 💪. Level’s objective: have a constructive, final conversation with senior leadership to explore the role and your future at HTB. 
• Level 6: You've officially received an offer from HTB! To complete the last level and the Quest, all you need to do is accept the offer. 
• Quest complete. Congratulations, you’re officially one of us 🥳🎉🎇Your next quest: complete the onboarding.

Hack Your Career, Today. Join us in this epic adventure of cybersecurity at Hack The Box! 🚀🔒💻

At Hack The Box, we are on a quest to find the most exceptional and enthusiastic talent to join our team. Whether or not you consider yourself a gamer, we value what makes you unique and want to know more about you. This job post provides just a glimpse of the incredible gamified experience our business and consumer customers enjoy through our platforms. So, if you're ready to embark on a journey of disruption, growth, and adventure, we can't wait to meet you!

ABOUT HACK THE BOX

Hack The Box is the Cyber Performance Center with the mission to provide a human-first platform to create and maintain high-performing cybersecurity individuals and organizations. 

Hack The Box is the only platform that unites upskilling, workforce development, and the human focus in the cybersecurity industry, and it’s trusted by organizations worldwide for driving their teams to peak performance. Offering an all-in-one environment for continuous growth, assessment, and recruitment, Hack The Box provides solutions for all cybersecurity domains. 

Launched in 2017, Hack The Box brings together the largest global cybersecurity community of more than 3 million platform members. Rapidly growing its international footprint and reach, Hack The Box is headquartered in the UK, with additional offices in the US, Australia, and Greece.

🚨 Exciting News:

• Get the most important updates on HTB’s !
• We are super proud to share that HTB’s all three entities across the , , and  have been Certified as a Great Place to Work (Oct 2023-Oct 2024). 

At Hack The Box, we are committed to fostering a diverse, inclusive, and equitable workplace. We believe that diversity enriches our performance, services, and the communities we serve. As such, we ensure that all job applications are considered solely based on merit, skills, and qualifications. We do not discriminate on grounds of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are dedicated to providing a fair and respectful work environment that reflects our values.