Renewals Specialist

Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. 
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Position Overview:

The Renewal Specialist, Enterprise, plays a key role in driving revenue growth and ensuring the retention of enterprise customers by focusing on protecting and growing contract renewals. This position requires positive relationship, leadership skills, an understanding of enterprise customer needs, and a proactive approach to increase contract value.

Key Responsibilities:

Contract Renewal Management:

• Lead the end-to-end process for enterprise contract renewals, ensuring timely and accurate execution.
• Analyze customer contracts and identify upsell and cross-sell opportunities during renewal discussions.

2. Customer Relationship Management:

• Build and maintain positive relationships with enterprise customers to understand their needs, priorities, and challenges.
• Act as the primary point of contact for renewal-related inquiries, providing exceptional customer service and value.

3. Value Growth Strategy:

• Develop and complete strategies to protect and grow contract value by finding opportunities for expansion or upgrades.
• Collaborate with sales, customer success, and product teams to align customer goals with product offerings.

4. Risk Mitigation:

• Proactively address risks associated with non-renewal by identifying potential objections or customer dissatisfaction early.
• Develop tailored solutions to address customer concerns and secure renewal commitments.

5. Performance Metrics:

• Achieve or exceed renewal rate of 95% and contract value growth targets.
• Provide regular reporting on renewal performance, customer trends, and forecasts to management.

6. Market Insights:

• Stay informed on industry trends, competitor activities, and customer preferences to adapt strategies accordingly.
• Provide feedback to internal teams to improve product offerings and customer experience.

Qualifications:

• Bachelor’s degree or equivalent experience in Business Administration, Sales, or a related field.
• Proven experience in contract renewals, account management, or sales, preferably within an enterprise environment.
• Strong negotiation and influencing skills with the ability to drive customer-focused outcomes.
• Analytical attitude with the ability to interpret data and create actionable strategies.
• Excellent verbal and written communication skills.
• Proficiency in CRM tools (e.g., Salesforce) and Microsoft Office Suite.

Preferred Skills:

• Experience in SaaS or technology industries.
• Understanding of enterprise-level business needs and operational models.
• Ability to manage complex contracts and multi-stakeholder negotiations.

Success Factors:

• A customer-first mentality focused on delivering value and ensuring satisfaction.
• Demonstrates a track record of revenue growth through renewals.
• Tight-knit collaboration skills to work effectively across teams and with enterprise-level customers.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
 

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