Renewals Specialist (iPaaS Industry) - Remote

Company Description

Jitterbit automates and orchestrates business systems to empower teams, unlock value, and accelerate business transformation. With Jitterbit, organizations can streamline operations, enhance data accessibility, and deliver on a growing list of IT needs more quickly and confidently.

For organizations ready to modernize and innovate, Jitterbit provides a unified AI-infused low-code platform for integration, orchestration, automation, and app development that accelerates business transformation, boosts productivity, and unlocks value. The Jitterbit Harmony platform, including iPaaS, API Manager, App Builder and EDI, future-proofs operations, simplifies complexity and drives innovation for organizations globally.

Job Description

Ensure Client Continuity: Drive Revenue as Our Renewals Specialist

Role working hours : 7AM - 4PM IST Supporting EMEA OR 10 AM - 7 PM - Supporting NOAM

Position Overview: We are seeking a highly motivated associate Renewals Specialist to join our team in the dynamic and fast-paced iPaaS (Integration Platform as a Service) industry. This role is pivotal to our organization, operating in the corporate spotlight with keen interest from the executive team and the Board of Directors. The Renewals Specialist will work cross-functionally with various internal teams and external stakeholders, requiring exceptional coordination, communication, and organizational skills. Success in this role depends on the ability to prioritize effectively, build strong relationships, and deliver measurable results for both the company and its customers.

• Use the company’s sales methodology to forecast renewals and expansions, mitigate risks, and achieve target goals, while keeping detailed CRM records.

• Actively monitor and manage upcoming renewal contracts within assigned territory, identifying potential risks and proactively reaching out to customers to initiate renewal conversations.

• Lead contract renewal negotiations with customers, aiming to secure optimal pricing while maximizing additional features, usage tiers, and service add-ons.

• Accurately forecast renewal revenue by analyzing customer trends, usage patterns, and potential risks to ensure pipeline visibility.

• Review customer contracts to understand terms and usage, align expectations, propose updates, and document necessary revisions.

• Collaborate across virtual teams—technical, sales, marketing, and leadership—to coordinate deliverables, ensuring timely and successful customer outcomes.

• Understand and communicate the company’s value proposition, aligning platform capabilities with customer goals to drive results and reduce risks. Identify and promote new initiatives that enhance customer success.

• Handle escalations by managing communication and driving positive outcomes when customer priorities are not met.

• Document customer journeys, risks, account health, and success plans.

• Identify customers for marketing and sales initiatives like case studies and references.

• Collaborate with Account Executives to develop and execute account strategies that align with customer priorities.

• Research and analyze customer initiatives to identify how the platform can support their success.

Qualifications

• 3+ years of experience in customer success or partner success roles.

• Proficient in using Salesforce(CRM ) systems and understanding of iPaaS platforms.

• Proven track record of success in managing and closing renewals within a SaaS environment, ideally with experience in enterprise software.

• Strong background in reviewing contracts, negotiating terms, preparing proposals, and driving initiatives to completion.

• Basic understanding of integration technologies and concepts, including APIs, data mapping, and cloud-based architectures.

• Excellent communication and interpersonal skills to build rapport with customers and effectively manage complex renewal negotiations.Proven ability to work cross-functionally with internal teams and external partners to achieve shared goals.

• Excellent communication, organizational, and problem-solving skills.

• Experience in a fast-paced, high-visibility environment is highly desirable.

Why Join Us?

• Be a key player in a high-impact role with executive-level visibility.

• Work in a fast-growing industry that values innovation and collaboration.

• Develop your career

Additional Information

 What You’ll Get:

• Work for a growing leader within the Integration Platform as a Service (iPaaS) tech space
• Join a mission-driven company that is transforming the industry by changing the way customers use API creation within business-critical processes.
• Career development and mentorship
• A flexible, remote-friendly company with personality and heart

Please be advised that Jitterbit does not:

• Conduct interviews through unsecure messaging platforms.
• Request sensitive personal information, such as social security numbers or bank details, during initial contact.
• Require payment or fees from applicants at any stage of the hiring process.
• Offer unrealistic salaries or benefits packages.

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Jitterbit is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.