Problem Solvers. Proactive Protectors. Relentless Allies.
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This position is responsible for overseeing and driving the renewals process for key customer accounts, ensuring customer retention. This position will work cross-functionally to optimize revenue, develop renewal strategies, and maintain strong customer relationships for the assigned customer accounts.
WHAT YOU'LL DO
Renewal Management:
- Lead end-to-end renewal negotiations for high-value accounts, ensuring timely and successful contract execution.
- Analyze customer usage data and feedback to present tailored renewal proposals that address customer needs.
Strategic Planning:
- Develop and execute account-specific renewal strategies to maximize retention rates and identify upsell opportunities.
- Partner with Sales, Customer Success, and Product teams to align renewal plans with broader business goals.
Customer Engagement:
- Act as a trusted advisor to clients, demonstrating deep knowledge of [Company Name]’s solutions and their value.
- Conduct regular check-ins with customers to ensure satisfaction and uncover potential challenges.
Data Analysis and Reporting:
- Monitor key metrics related to renewal performance, providing insights and recommendations to leadership.
- Maintain accurate and up-to-date records of renewals in the CRM system.
QUALIFICATIONS
- Bachelor’s degree
- 5+ years of experience in renewals, account management, or customer success within the technology (preferably cybersecurity) industry
- Proven track record of achieving or exceeding renewal and retention targets
- Strong negotiation, communication, and interpersonal skills
- Ability to analyze data and make informed decisions to optimize outcomes
- Proficiency with CRM tools (e.g., Salesforce) and Microsoft Office Suite
- Familiarity with cybersecurity concepts, technologies, and market trends
- Experience working with enterprise customers in a global setting
About Us
This is Fortra, where we're making a difference by offering a best-in-class solutions portfolio, proactively adapting to the ever-evolving cybersecurity threat landscape, and putting people first. Fortra is a cybersecurity company like no other. We're known for our innovative software and services, world-class support, and the commitment and satisfaction of employees across the globe. Our approach is different, and we’re proud of that. For more information about what it's like to work for us, and learn about our culture, benefits, or perks, connect with us on LinkedIn.
We Are Fortra
Our people make us great. Our employees are a resilient and diverse group of global problem solvers, proactive protectors, and relentless allies, empowered to show up every day authentically, ready to fight the good fight with Fortra. Here at Fortra, we believe we're stronger when we're all stronger. That's why we're committed to supporting and empowering our employees through a host of offerings, including competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!
Visit our website to learn more about why employees choose to work for Fortra. Remember to check out our Glassdoor to learn what our employees are saying and connect with us on LinkedIn.
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.
What We Do
HelpSystems has long been known for helping organizations become more secure and autonomous. However, over the years, our customers have shared with us that it has gotten harder and harder to protect their data. As technology plays an increasingly important role in the way organizations operate, cyberthreats are evolving to become more powerful than ever before. If there's one thing we've learned from being in an industry where the only constant is change, it's that being adaptable is the best way to grow in the right direction. So we've listened to our customers' concerns, problem-solved, and delivered with impressive results. Consequently, we're a different company today — one that is tackling cybersecurity head-on.
That's why HelpSystems is now Fortra, your cybersecurity ally. We're bringing the same people-first support and best-in-class portfolio that you've come to expect from HelpSystems, only now we're unified through the mission of providing solutions to organizations' seemingly unsolvable cybersecurity problems. We offer leading solutions like data security, infrastructure protection, managed services, and threat research and intelligence. Throughout every step of our customers' journeys, our experts are determined to help increase security maturity while decreasing the operational burden that comes with it. Because our team puts the same level of care into protecting our customers' peace of mind as their precious data.
We're driven by the belief that nothing is unsolvable.
We're tenacious in our pursuit of a better future for cybersecurity.
We are Fortra.
Why Work With Us
At Fortra, we’re all about people. Employees choose to work for Fortra and experience years of career enjoyment for a number of reasons, including their respect for one another and their ability to positively impact the business trajectory and its future.
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