Whether you’re an experienced professional or just getting started, your contributions matter at Fortra. For over 40 years, our employees have enjoyed rewarding careers that challenge them, support their growth, and inspire them to think and act boldly to make a real impact. If you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more!
At Fortra, we’re breaking the attack chain. Ready to join us?
SUMMARY OF THE ROLE
This position is responsible for overseeing and driving the renewals process for key customer accounts, ensuring customer retention. This position will work cross-functionally to optimize revenue, develop renewal strategies, and maintain strong customer relationships for the assigned customer accounts.
WHAT YOU'LL DO
Renewal Management:
- Lead end-to-end renewal negotiations for high-value accounts, ensuring timely and successful contract execution.
- Analyze customer usage data and feedback to present tailored renewal proposals that address customer needs.
Strategic Planning:
- Develop and execute account-specific renewal strategies to maximize retention rates and identify upsell opportunities.
- Partner with Sales, Customer Success, and Product teams to align renewal plans with broader business goals.
Customer Engagement:
- Act as a trusted advisor to clients, demonstrating deep knowledge of [Company Name]’s solutions and their value.
- Conduct regular check-ins with customers to ensure satisfaction and uncover potential challenges.
Data Analysis and Reporting:
- Monitor key metrics related to renewal performance, providing insights and recommendations to leadership.
- Maintain accurate and up-to-date records of renewals in the CRM system.
QUALIFICATIONS
- Bachelor’s degree
- 5+ years of experience in renewals, account management, or customer success within the technology (preferably cybersecurity) industry
- Proven track record of achieving or exceeding renewal and retention targets
- Strong negotiation, communication, and interpersonal skills
- Ability to analyze data and make informed decisions to optimize outcomes
- Proficiency with CRM tools (e.g., Salesforce) and Microsoft Office Suite
- Familiarity with cybersecurity concepts, technologies, and market trends
- Experience working with enterprise customers in a global setting
ID:3188
Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn.
As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.
Top Skills
What We Do
HelpSystems has long been known for helping organizations become more secure and autonomous. However, over the years, our customers have shared with us that it has gotten harder and harder to protect their data. As technology plays an increasingly important role in the way organizations operate, cyberthreats are evolving to become more powerful than ever before. If there's one thing we've learned from being in an industry where the only constant is change, it's that being adaptable is the best way to grow in the right direction. So we've listened to our customers' concerns, problem-solved, and delivered with impressive results. Consequently, we're a different company today — one that is tackling cybersecurity head-on.
That's why HelpSystems is now Fortra, your cybersecurity ally. We're bringing the same people-first support and best-in-class portfolio that you've come to expect from HelpSystems, only now we're unified through the mission of providing solutions to organizations' seemingly unsolvable cybersecurity problems. We offer leading solutions like data security, infrastructure protection, managed services, and threat research and intelligence. Throughout every step of our customers' journeys, our experts are determined to help increase security maturity while decreasing the operational burden that comes with it. Because our team puts the same level of care into protecting our customers' peace of mind as their precious data.
We're driven by the belief that nothing is unsolvable.
We're tenacious in our pursuit of a better future for cybersecurity.
We are Fortra.
Why Work With Us
At Fortra, we’re all about people. Employees choose to work for Fortra and experience years of career enjoyment for a number of reasons, including their respect for one another and their ability to positively impact the business trajectory and its future.
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