The Customer Success Manager drives customer adoption, retention, and growth by ensuring customers maximize the value of the company's cybersecurity solutions. Responsibilities include managing customer relationships, providing expert guidance, leveraging customer data for insights, and developing tailored action plans to enhance customer interactions and satisfaction.

As a Software Engineer Intern, you will enhance and maintain existing software products, assist customer support, diagnose and fix defects, and participate in Agile ceremonies while collaborating within a team.

The Customer Success Manager drives customer adoption and satisfaction by acting as a trusted advisor, establishing strong relationships, delivering value through proactive engagement, and managing the customer journey. They leverage data insights to optimize outcomes, address risks, and facilitate communication across various stakeholders to ensure customer loyalty and growth.

The Principal Customer Success Manager at Fortra is responsible for managing strategic customer relationships, ensuring they derive value from the company’s solutions. This role involves guiding customers through their journey, analyzing data to offer insights, communicating ROI, and addressing escalations, with a focus on fostering long-term partnerships and achieving customer success.

The Principal Customer Success Manager is responsible for managing high-value customers, providing expert guidance on solutions, and ensuring customer satisfaction throughout their lifecycle. They build relationships, advocate for customers, and help navigate complex challenges while communicating value and fostering long-term partnerships.

The Sr. Product Strategist will develop and manage Threat Brain capabilities, lead product lifecycle management, collaborate with various teams to ensure successful software releases, drive go-to-market strategies, and represent customer needs throughout the product development process.

The Channel Account Manager is responsible for managing relationships with channel partners to drive revenue growth and expand market presence. This includes developing business plans, providing support and training to partners, monitoring performance, collaborating with internal stakeholders, and providing strategic insights over industry trends and opportunities.

The Support Analyst is responsible for providing exceptional support by responding to customer inquiries, troubleshooting issues with products, and managing customer expectations. This role involves collaborating with team members, conducting product demonstrations, and acting as a technical escalation point.

The Renewals Specialist I will oversee the renewal process for customer accounts, drive customer retention, develop strategies to maximize retention and upsell opportunities, and engage with customers to ensure satisfaction. Key responsibilities include leading contract negotiations, analyzing customer data, and collaborating with cross-functional teams.

The Data Protection Analyst helps clients manage data risks and improve security controls through regular meetings and data reviews. Responsibilities include hosting client touchpoints, conducting business reviews, and guiding data risk understanding and prevention control implementations while ensuring satisfaction and exploring upselling opportunities.

The Revenue Accountant will manage day-to-day revenue operations, maintain revenue recognition schedules, perform monthly close activities, and ensure compliance with accounting standards. The role requires analysis of process inefficiencies and collaboration with various departments, as well as support for financial audits.

As the Director of Revenue Accounting, you will oversee revenue recognition and accounting, lead a team, ensure compliance with GAAP, collaborate with other departments on revenue transactions, manage month-end closings, and support audits while identifying process improvements.

The GL Accounting Manager will oversee the month-end close process, ensure compliance with accounting standards, and lead a team in maintaining accurate financial reporting. Responsibilities include managing the General Ledger, preparing financial reports, improving processes, and ensuring strong internal controls while supporting external audits.

The Data Protection Analyst role involves maintaining client relationships, addressing concerns, conducting data reviews, and guiding clients on data risk management and prevention controls. This position emphasizes communication, collaboration, and proactive problem-solving to enhance client satisfaction and retention.

This position involves managing the deployment and implementation of Fortra products for customers. Responsibilities include overseeing projects from start to finish, communicating with clients, guiding team performance, creating timelines, and reporting project statuses.

The Customer Success Manager will drive customer adoption and retention by developing relationships with key stakeholders, conducting regular check-ins, and offering support for customer value realization. Responsibilities include coordinating onboarding, identifying upsell opportunities, and gathering customer feedback to enhance product offerings.

The Principal Threat Analyst is responsible for leading strategic initiatives for Fortra's Managed Cybersecurity Services. This role involves monitoring the threat landscape, collaborating with cross-functional teams, designing threat analysis processes, driving innovation through automation, developing incident response playbooks, and measuring the effectiveness of security operations.

As a Project Manager, you will oversee software product implementation projects, ensuring they are completed on time and within budget. You will act as the primary contact for customers, guide internal teams, provide feedback on project success, and report on statuses and issues. Additional duties will include creating project timelines and documentation.

The Director, Global Tax will oversee all aspects of the global tax function, including tax strategy, compliance, and financial reporting. Key responsibilities involve managing tax provision preparation, compliance filings, working with third-party tax providers, and leading global tax initiatives. The role also includes interfacing with tax authorities, advising on tax matters, and M&A tax strategy.

The Customer Success Manager is responsible for driving customer adoption and retention, developing trusted advisor relationships, coordinating onboarding processes, tracking customer activity to mitigate churn risks, and identifying upsell opportunities while serving as a customer advocate.