Renewals Representative II

Job Description

Are you looking to join a growing team in the Customer Success - Renewals organization or to continue growing your career? Maybe you work in a SaaS business and have an interest in Renewals or helping customers succeed, but don't want the risk of learning “on the job” and hitting a quota. Well...

Zendesk is the world’s leading Customer Support Platform, and we are growing fast with a game-changing suite of products. We're looking for individuals to focus on growing our large base of existing customers through managing their account renewals.

Perhaps you're wondering why we are different from other companies out there. We don’t believe in unachievable and unrealistic targets… seriously. We want you to have rocked your target, have money to be able to afford an Uber home then order food in with Deliveroo (P.S. They are our customers).

We'd like you to keep developing and will support you in a career to become a Renewals star of the future (for Zendesk hopefully) so we’ll give you everything you need to be successful, from state of the art technology through to detailed training on all things Zendesk and how to put the customer at the center of what you do, the Zendesk way.

You Will...

• Be a key member of the AMER Renewals team, enthusiastically renewing our existing customer’s accounts, at the same time looking for growth opportunities.

• Manage a busy pipeline of accounts due for renewal working alongside the account owners, and provide top-class experiences to our second most valuable asset, our customers (after YOU of course!)

• Be passionate about making customers succeed while being able to communicate and mitigate risk to resolution.

• Use your exceptional powers of persuasion and negotiation to encourage our customers (at CXO level) to renew their contracts and retain access to our amazing products.

• Need to have the sort of personality where you can just dust yourself off and move on to the next customer. Let’s be honest, some of these conversations won’t be easy. Don’t worry, we’ve got thousands of customers.

• Be motivated to overachieve on daily, weekly & monthly targets.

• Pick up and assist with some of the critical revenue-generating work that our Account Executives do, freeing up their time to go get more customers for you to renew.

• Keep yourself up to speed with our products, and our competitors. We want your brains. Well not literally, but we want people whose creativity will thrive naturally in a Zen environment.

• Be the face of our Brand and 100% focused to create a best-in-class customer experience.

You Are...

• Passionate to start, move over to or continue a career path in consultative sales or customer success

You Have...

• 3 year + proven experience in Renewals, Sales, Operations, or Account Management with a focus on negotiating contracts.

• Solid business knowledge - curious and keen to learn

• A “can-do” / “winner” attitude, with hunger and a 'self-starter' drive to overachieve and succeed

• Excellent written and verbal communication skills with internal/external clients

• Strong numeracy skills

• Value-based selling

• Bachelor's or Master's degree or equivalent work experience

What it means to be part of the Zendesk team:

• Play a part in building a new fast-growing renewals motion for Zendesk and carve out a career within the commercial arm of the customer experience team.

• A career in the fast lane: Zendesk's hyper growth builds boundless opportunities to progress faster. You will learn by innovating, doing and will be guided quickly to further your career. Top talent flows, fast!

• Giving Back: We believe that volunteering our time and energy both improves the community and our camaraderie. Each office has its own program, and our Dublin Office is very active in our local community and supports worthwhile causes that the employees are passionate about.

The US hourly OTE (On Target Earnings) range for this position is $38.46-$57.69 with a pay mix of 70/30 (base/commission). This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire rates for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base rate only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.