Renewals Manager

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions of Fortune 100 companies. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

Given our continued growth, we always have room for more intellect, energy, and enthusiasm - join our global team and see why it's so special to be a part of Mitratech!

Job Overview 

• Owning and executing a portfolio of renewal contracts as assigned.  In the renewal function, managers partner with internal stakeholders within the Revenue Team to minimize financial attrition, lock in favorable terms, assist in identifying additional growth opportunities, and provide insights to the business that improve future outcomes.  In the renewal function, managers are responsible for ensuring that customers are set up for success while maximizing financial results for Salesforce.  
• Identifying, monitoring, and collecting on overdue accounts as assigned.  In the collections function, managers partner with the Revenue and Accounting Teams and review customer accounts to determine missed or overdue payments.  This requires answering as well as making outbound calls to customers who are considered “Past Due”.   
  

Essential Duties & Responsibilities:

The essential functions include, but are not limited to the following: 

 Renewals 

• Own, drive, and manage the renewals process in collaboration with the account team. 

• Identify customer requirements, uncover obstacles, and demonstrate strong commercial capabilities to drive renewal to on-time closure.  

• Develop and execute win/ win negotiation strategies for contract renewals as assigned.  

• Provide executive management with complete visibility to renewals and solicit executive management as required 

• Accurately maintain / update a rolling 120 day forecast of your assigned accounts and communicate any renewal risk to internal resources to develop resolution strategies 

• Adhere to best practices for all internal processes including, but not limited to, Opportunity Management, Data quality and accuracy, quotations, and forecasting 

• Perform other role related duties as assigned 

Delinquent Accounts:

• Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect in installments 

• Submit regular reports / updates on the status of unpaid accounts and any payment progress 

• Partner with assigned members in the Revenue Team to ensure optimal outcomes for customers and Mineral.  

• Maintain records of contacts and attempted contacts with delinquent accounts customers 

• Work with the Mineral Accounting Team to ensure communication of customer status and payments 

• Work with Revenue Team to resolve customer issues and complaints concerning billing  
  

Requirements & Skills:

• Managing Performance: The ability to take responsibility for one’s own or one’s team members’ performance, by setting clear goals and expectations, tracking progress against the goals, ensuring feedback, and addressing performance concerns promptly. 
•  Attention to Communication (Oral & Written): The ability to ensure that information is passed on to others 
• who should be kept informed as well as the ability to express oneself clearly in conversations, business writing 
• and interactions with others. 
• Persuasive Communication & Influencing Others: The ability to plan and deliver oral and written communications that impact and persuade the intended audience(s) as well as the ability to gain others’ support for ideas, proposals, projects, and solutions. 
•  Customer Orientation: The ability to demonstrate concern for satisfying one’s external and/or internal Customers. 
•  Results Orientation: The ability to focus on the desired result of one’s own or one’s unit’s work, setting
• challenging goals, focusing effort on the goals, and meeting or exceeding them. 

Experience:

• 2 years of demonstrated success in Sales, Operations, and / or Account Management 

• Strong customer management and negotiation skills 

• Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level 

• Strong process management and ability to apply strict policies 

• Ability to manage transactions through every stage of the renewal cycle 

• Experience negotiating complex multi-year services contracts 
• Proficient in MS Office and Salesforce 
  

Education:                         

• Bachelor's degree (B. A.) from four-year college or university; or equivalent combination of education and experience
  

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.