Renewals Manager (London, UK)

Posted 7 Days Ago
Be an Early Applicant
London, Greater London, England
Senior level
Software
The Role
The Renewals Manager will lead the renewals process, negotiate contracts, identify upsell opportunities, and collaborate with teams to enhance customer relationships.
Summary Generated by Built In

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done.

We're looking for someone excited to pitch the vision of Airtable, implement creative solutions and negotiation tactics that mitigate churn, and identify new and strategic opportunities at renewal time that drive expansion. As a Renewal Manager on our Sales team, you will be the architect of these conversations, and will collaborate with multiple internal stakeholders (Account Executives, Customer Success Managers, Deal Desk, etc.) to help to ensure that our customers realize value, and are set up for longterm, sustained success with Airtable.

The ideal candidate would be based in London and expected to attend the office in a hybrid model.

What you'll do

  • You will own, drive, and lead the renewals process in collaboration with the account team to preserve and enhance customer contracts and relationships
  • You will be a primary stakeholder (along with XFN partners) in building the foundational processes and playbooks for this new role 
  • You will actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
  • You will maintain and report an accurate rolling 120-day forecast of renewals in your territory
  • You will negotiate and execute renewal contracts (in partnership with legal) that align to customer goals
  • You will discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
  • Develop playbook for renewal engagement maximizing revenue retention

Who you are

  • 5+ years of quota-carrying Sales / Renewals / Customer Success / Account Management experience within an Enterprise SaaS organization
  • Strong negotiation skills and demonstrated capability closing large, complex contracts 
  • Strong collaboration skills and successful experiences working with internal XFN partners (Deal Desk, Legal, Product) as well as customer facing counterparts (Sales & Success) 
  • Ability and eagerness to grow business in a strategic manner, i.e. creating new processes and initiatives
  • Approaches work with empathy, craftsmanship, and a growth mindset - you are a self motivated and proactive team player 
  • Solid understanding of Enterprise SaaS applications and collaboration technology
  • Consistent track record of achieving personal and team goals
  • History of thriving in a rapidly changing environment

What We Offer 

  • In addition to NHS coverage, you will have access to supplemental insurance 100% covered (and your dependents covered at 85%)
  • Competitive pension scheme, life insurance, paid leave and sick leave 
  • Complimentary mental health support via Modern Health 
  • Family planning support via Carrot (fertility, adoption, and surrogacy)
  • Flexible and generous time off and sick time benefits
  • Transportation & Commuter Benefits
  • Monthly “Lifestyle Wallet” to use for benefits like personal fitness (e.g., gym memberships, fitness equipment, etc.) to pet care to nutrition coaching, and more.  
  • Supplemental reimbursement for Gender Affirmation procedures and services
  • Legal services - access to online tools to legal forms

At Airtable, we embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. We strive for Airtable to be a pleasant and supportive place to work, and to attract and retain a diverse team of talented people.  We take great pride in holding everyone accountable for treating each other with dignity and respect. 

Airtable is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process, please complete our Accommodations Request Form and let us know how we may assist you.

Please see our Privacy Notice for details regarding Airtable’s collection and use of personal information relating to the application and recruitment process by clicking here.

Top Skills

Collaboration Technology
Saas Applications
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
Austin, TX
900 Employees
On-site Workplace
Year Founded: 2013

What We Do

Airtable's mission is to democratize software creation. We believe that software stands to be the single most impactful way anyone can bring their ideas to life, yet that few people can actually access it as a creative medium. Airtable enables everyone to experience the power of creating, not just using, software.

Similar Jobs

Toast Logo Toast

Inside Sales Team Manager

Cloud • Fintech • Food • Information Technology • Software • Hospitality
London, Greater London, England, GBR
5000 Employees

ServiceNow Logo ServiceNow

VP, Solution Consulting UKI

Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Hybrid
Staines, Surrey, England, GBR
26000 Employees

Mirakl Logo Mirakl

Sales Account Manager - Retail Media (Paris - London)

eCommerce • Information Technology • Retail • Software
Easy Apply
Hybrid
2 Locations
750 Employees

Cloudflare Logo Cloudflare

Business Development Representative - Danish Speaking

Cloud • Information Technology • Security • Software • Cybersecurity
Hybrid
2 Locations
3900 Employees

Similar Companies Hiring

True Anomaly Thumbnail
Software • Machine Learning • Hardware • Defense • Artificial Intelligence • Aerospace
Colorado Springs, CO
131 Employees
Caliola Engineering Thumbnail
Software • Machine Learning • Hardware • Defense • Data Privacy • App development • Aerospace
Colorado Springs, CO
53 Employees
Red 6 Thumbnail
Virtual Reality • Software • Hardware • Defense • Aerospace
Orlando, Florida
113 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account