Renewals Account Manager - BR

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.

We’re the first software business in the world to have our sustainability targets validated by the SBTi, and we’ve been recognized for the transparency and ambition of our commitment to diversity, equity, and inclusion. We’ve also recently been named as one of the world’s most innovative companies.

If you’re a curious and collaborative person who wants to make a big impact through technology, then we want to hear from you! Find out more at AVEVA Careers.

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The Renewals Specialist is responsible for executing “volume renewal" transactions for assigned markets or accounts.  Engaging with AVEVA sales teams and customers through a systematic process to achieve renewal business metrics such as on-time renewals, escalated renewals etc. You maintain accurate data within Salesforce and flourish in a fast-paced, rapidly changing environment.

Responsibilities - You will do:

• Achieve sales-based quotas and renewals objectives/metrics 

• Weekly reporting on renewals pipeline vs. target to Management  

• Take ownership for an assigned renewals pipeline from first contact to close, including notifying customers of renewal, creating quotes, and closing renewal opportunities for accounts 

• Identify expansion opportunities to generate additional revenue (upsell/cross-sell) and transfer to the appropriate team to manage and maximize the opportunity 

• Build and maintain beneficial, positive relationships with customers and understand their requirements 

• Send renewal quotations and order forms to customers, working closely with Contracts department to ensure accurate documents required by business are sent in conjunction with quotes 

• Ensure that all renewals are quoted 90-120 days in advance to ensure renewals close on time 

• Manage the company CRM to a high degree of accuracy to ensure all activity is recorded and forecast data is accurate 
   

Other Duties may include:

• Support evolving renewal processes aimed at improving renewal efficiency and upsell/cross-sell to renewal customers 

• Accurate reporting on late renewals, renewal migration and churn including reasons for cancellation used for analysis 

• Assist Business with any other activity required to fulfill the role 

Requirements - You will have:

• A background in Sales/Renewals in Enterprise Software ideal 

• Experience working with Salesforce preferred or equivalent CRM system 

• Knowledge and application of renewal processes, policies and pricing 

• Assertive, confident and clear communicator via email and video 

• Highly detail oriented with the ability to manage a large volume of opportunities, tasks and responsibilities

• Extremely organized with the ability to prioritize and a super star at multi-tasking daily to meet monthly deadlines

• Proven expertise in identifying and solving problems, and developing pricing solutions that deliver value both to the customer and to AVEVA while considering the fluctuating financial landscape in Brazil.

• Focus on customer satisfaction and delivering a quality renewal customer experience

• You are able to put people first, working effectively with individuals and teams, customers and partners

• You understand and appreciate the cultural nuances of doing business in Brazil, with the ability to navigate local business practices and build strong relationships with clients.

• Fluent in Portuguese and English, with excellent written and verbal communication skills in both languages.  Fluency in Spanish is a definite plus.

AVEVA requires all successful applicants to undergo and pass a comprehensive background check before they start employment.  Background checks will be conducted in accordance with local laws and may, subject to those laws,  include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check.  Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.
 
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world.