Renewal Specialist

CoreView is the Global Leader in Effortless M365 Security, Governance, and Administration. Offering an end-to-end solution that stretches across the whole M365 ecosystem; from your tenant level configurations, right up to your most critical workloads.

Created by M365 experts, for M365 experts, CoreView makes best practice for M365 effortless by simplifying, unifying, and enhancing the M365 admin experience. CoreView empowers 1500 M365 organizations to turn the tide on endless tasks, deliver best practice security, and drive ROI.

As we grow, we are looking to hire people who believe in our values and our goals. Our values are the core of everything we do;

Collaboration – Sharing knowledge, resources and support to drive success

Ownership – Holding ourselves accountable for delivering excellence

Respect – Valuing every voice to build a stronger tribe

Empathy – Understanding each other to foster a supportive workplace

We are committed to creating a diverse and inclusive global workplace, helping each other achieve our goals, and trying to have fun along the way

Job Summary

The role requires a highly motivated, target driven, determined individual with excellent communication skills. The role is responsible for managing opportunities with all external clients, working with our internal Technical Account team and partners. Renewal Specialists should have experience and be comfortable on the phone with customers handling CoreView Solutions Conversations and guiding customers and resellers to make decisions on renewals and x-sell/upsell opportunities.

The role will be on a shift rotation, working the following hours;

1 week at 9am – 5pm

1 week at 2pm – 10pm
Responsibilities.

•  Manage the end-to-end renewal process for customer and reseller contracts
•  Proactively reach out to customers and resellers to discuss renewal options
•  Negotiate contract terms and pricing with customers and resellers
•  Collaborate with sales and Technical Account teams to ensure a smooth renewal process
•  Address customer concerns and provide solutions to ensure satisfaction
•  Analyse renewal data to identify trends and opportunities for improvement
•  Maintain accurate records of renewal activities and customer interactions
•  Develop and implement strategies to improve renewal rates
•  Provide regular reports on renewal performance to management
•  Assist in the development of renewal-related marketing materials
•  Stay up-to-date with industry trends and best practices
•  Participate in training and development programs to enhance skills
•  Ensure compliance with company policies and procedures
•  Handle escalated renewal issues and work towards resolution
•  Support the onboarding of new customers as needed

• 2+ years of experience in a renewals or customer success role
• Strong negotiation and communication skills
• Excellent organizational and time management abilities
• Proficiency in CRM software and Microsoft Office Suite
• Ability to analyse data and identify trends
• Customer-focused mindset with a passion for delivering exceptional service
• Ability to work independently and as part of a team
• Strong problem-solving skills and attention to detail
• Experience in the technology or software industry is a plus
• Ability to handle multiple tasks and prioritize effectively
• Strong interpersonal skills and the ability to build relationships
• Knowledge of contract management and renewal processes
• Ability to work under pressure and meet deadlines
• Willingness to learn and adapt to new tools and technologies
• Must be fluent in English, ideally able to speak German or French