Renewal Sales Account Representative

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,500 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook and LinkedIn. (IR-RMNI)

We are actively seeking a Renewal Sales Account Representative. This is a remote position and can be based anywhere in Australia.

Position Summary

The position of Renewal Sales Account Representative is a client-facing position that is part of the Global Sales Team focusing on annual renewals for current RSI clients for the APAC region.  The Renewal Sales Account Representative will be responsible for ensuring timely, accurate and positive renewal outcomes against a plan target. The position calls for the ability to articulate the RSI Support Model and Value Proposition to our clients to attain the highest retention rates possible.

The Renewal Sales Account Representative will play a key role in providing updates and insight into our customer base, and work closely with the Global Renewal Sales management team as well as Global Client Engagement Managers and other internal parties who work directly with our clients. The right candidate will have an entrepreneurial spirit and the ability to meet/exceed quotas. Must have a passion for winning.

Essential Duties & Responsibilities 

• Achieve and exceed renewal sales targets by renewing support services contracts with existing customers in a timely basis, primarily over the phone/email
• Be able to articulate the RSI Support Model and Value Proposition in the context of objection handling or competitive situations
• Preferably be able to have business discussions in multiple languages, including proficiency in English
• Track and manage all Client renewal opportunities within the assigned client group within the APAC Theatre
• Work with the Legal Team to produce and process contract amendments as needed
• Up-Sell Multi-Year Non-Cancel Renewals to ensure longer retention of clients
• Own the entire renewal process from end to end, including creating renewal opportunities following initial contract, outreach to client prior to invoicing, Forecasting of the renewal, providing renewal quotes, ensuring invoicing on schedule
• Collaborate with Global Client Engagement Team (Account Managers) to assess any risk of non-renewal as early as possible in the cycle and maintain client relationships
• Work with Sales Ops to generate analysis of renewal wins/losses in the Theatre
• May be required to occasionally assist in collection efforts and other value added services deemed necessary
• Pro-actively look for opportunities to increase the RSI footprint in the account 
• Additional duties as may be assigned by Management

Education 

• Bachelor Degree required 

Location

• Remote - Australia

Language

• English and Korean fluency strongly preferred

Experience 

• 7+ years sales experience with software and/or support sales and delivery 

Skills 

• Capability to build and nurture client relationships
• Excellent time management and communications skills
• Ability to harvest important information on future plans from conversations with clients
• Ability to upsell annual renewals into multi-year agreements, using the client incentives provided
• Proficiency with computer applications, such as Windows, Salesforce.com, Excel, Word, PowerPoint
• Must be articulate and have strong writing skills.  Proven analytical and problem-solving abilities are also required
• Able to work in a dynamic environment and handle multiple critical priorities
• Ability to Forecast accurately
• Must be motivated, goal oriented and able to work independently
• Requires the ability to acquire an understanding of the general functions of other divisions and their role in assisting with Renewals

Desired Qualifications 

• Fluency in both English and Korean is strongly preferred
• Understanding of software maintenance / support models
• Basic knowledge about Oracle or SAP ERP software products
• Software support renewal sales
• Experience working with contracts and understanding contract provisions

Why Rimini Street? 

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company
  • We dream big and innovate boldly.  

• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration. 

• Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. 

• Community 
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017 
• Over 5,300 signed clients, including over 180 of the Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com 

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.