We are looking for a Belgrade-based Renewal Account Manager to join our global Renewal Sales team. This is an amazing opportunity to learn more about renewal processes within Academia & Government. In this role, you would lead and support renewal sales efforts by managing complex operational tasks, addressing advanced customer inquiries, and ensuring high levels of customer satisfaction. The inner team consists of 12 people and is reporting to the Manager of Renewal Sales. We would love to speak with you if have previous experience in renewal sales / account management and would like to develop your career in Academia & Government segment.
About You – experience, education, skills, and accomplishments
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Bachelor’s Degree or equivalent work experience
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5+ years of relevant experience in sales with proven track record in managing customer relationships and achieving sales targets
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Proficient level of English language
It would be great if you also have . . .
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Previous experience in academic context
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Previous experience working with public libraries
What will you be doing in this role?
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Engage with customers to identify renewal opportunities, address their specific needs, and provide advanced support; leverage in-depth product knowledge to highlight value-added solutions that meet customer needs and drive renewal sales.
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Maintain and strengthen relationships with key customers through strategic communication and exceptional service to ensure satisfaction and loyalty.
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Provide renewal sales planning and contribute to the development and execution of comprehensive sales strategies; create, update, and analyse detailed reports on subscription activities, contract status, and renewal performance metrics.
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Continuously enhance knowledge about product offerings and market trends to improve renewal sales effectiveness; drive the achievement of sales and renewal targets
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Provide regular updates and insights on renewal opportunities and deliver accurate forecasts to leadership; utilize and optimize all sales tools and technologies to enhance sales processes and outcomes.
About the Team
The team is responsible for account renewal within A&G space in Clarivate. The focus of this role will be on account renewal in the domain of public libraries in North America.
Benefits
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Holidays: 25 days paid leave per annum
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Private Health Insurance
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Paid Lunch
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Monthly Bonus
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Yearly Merit Plan
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My Learning Platform
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Fit Pass
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Life Insurance
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Accident Insurance
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Company bicycles for rent free of charge
Hours of Work
This is a permanent full-time position. The working hours would be flexible (aligned with US time zones, having in mind that you would work with North American accounts).
This is a hybrid position; you will be expected to work from our Belgrade office 3 days every other week.
#LI-Hybrid
Please note that only shortlisted candidates will be contacted.
At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
What We Do
Clarivate™ is a global leader in providing solutions to accelerate the lifecycle of innovation. Our bold mission is to help customers solve some of the world’s most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions in the areas of science and intellectual property. We help customers discover, protect and commercialize their inventions using our trusted subscription and technology-based solutions coupled with deep domain expertise. For more information, please visit clarivate.com.
