We are looking for a Renewal Account Manager to join our team. This is an amazing opportunity to champion our line of patent and trademark products. If you’re experienced in maintaining successful client relationships, managing renewals, driving incremental revenue, and providing invaluable cross-functional perspective on product and process improvements to the client experience we would love to speak with you!
About You – experience, education, skills, and accomplishments
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5+ years of sales or intellectual property experience
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3+ years of experience in B2B sales
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3+ years in an account management, business development, or renewals specialist role
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At least 1 year of experience in Salesforce.com or a similar tech-based platform/CRM
It would be great if you also have...
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Understanding of consultative selling and strategic account management
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Experience in subscription selling, Intellectual Property, or information services
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Ability to work independently and collaboratively, making decisions based on data and good judgment and drawing on resources to support decision making when appropriate
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Capacity to learn and effectively utilize Salesforce.com and other programs relevant to the role
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Ability to analyze, compare, evaluate, reconcile, and draw meaningful conclusions and action plans from data
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Spanish and/or Portuguese language skills
What will you be doing in this role?
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Act as an advocate for both the client and Clarivate to ensure positive outcomes
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Communicating with existing clients by telephone, e-mail, and video calls to sell and retain products and services
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Identify and pursue uplift opportunities with your team to support our existing clients
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Identify, manage and resolve issues via collaboration with internal teams
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Manage all renewal orders through SFDC and customer portals as required
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Provide weekly reporting to Managers, Specialists and Regional Sales/RAM leaders
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Executes regular account reviews, including contract status, product migration and cross-sell/upsell opportunity, account penetration, and issue review, providing updated and regular status reports to key stakeholders
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Actively learn about Clarivate offerings and products
About the Team
This role will report to the Sr. Manager of Renewals & Partnership Sales, working as part of a team across the Americas. You will be a part of a team of 4 colleagues located across the US.
Hours of Work
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Full Time, permanent
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This is a hybrid opportunity working 2-3 days a week preferably in Alexandria, VA
#LI-LP
#LI-Hybrid
Clarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled
Top Skills
What We Do
Clarivate™ is a global leader in providing solutions to accelerate the lifecycle of innovation. Our bold mission is to help customers solve some of the world’s most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions in the areas of science and intellectual property. We help customers discover, protect and commercialize their inventions using our trusted subscription and technology-based solutions coupled with deep domain expertise. For more information, please visit clarivate.com.
