Company Description
Intrigma is a SaaS company transforming the healthcare industry by providing hospitals, nursing groups, and physician groups with the most advanced scheduling software. Scheduling is complicated, and our solution simplifies it. We are excited to introduce a powerful AI to assist customers with onboarding. As a result, the successful candidate will play a crucial role in developing our knowledge base and transitioning customers to use this innovative tool.
Job Description
We are seeking a Technical Implementation Consultant with excellent project management skills to join our team. The successful candidate will train our new customers on Intrigma's platform, develop our knowledge base, and transition customers to our AI technology. Join us at an exciting time as we revolutionize the onboarding process.
Responsibilities:
- Train customers on how to use our software.
- Provide online seminars on various features.
- Create onboarding plans and training curricula for new clients.
- Build robust and strategic customer relationships.
- Build out customer accounts in our scheduling software based on their specific needs.
- Work on our Customer Support team a few days per week, managing incoming phone calls and email tickets via Zendesk, including occasional weekend shifts.
- Communicate articulately and engage with current and potential clients by video calls and email.
- Utilize technical expertise to communicate with the product team effectively.
- Set expectations with clients and internal teams throughout the relationship to ensure the best customer service possible.
- Handle escalation issues calmly and clearly; turn these issues into opportunities to strengthen relationships.
- Plan, manage, and lead projects with the support team; review and retrospect project performance once complete.
Qualifications
- Bachelors or Masters degree (preferably in engineering or a related technical field).
- 3+ years of experience in a SaaS technical role.
- Experience working in a healthcare technology company is a plus.
- Strong aptitude for technology.
- Experience with project management (Project Management Professional certification is a plus).
- C1 or fluent in English.
- Excellent communication and interpersonal skills.
Additional Information
- Remote work
- Team building meetups
- A team of kind, friendly people passionate about making a difference in healthcare.
What We Do
Intrigma is a leader in medical scheduling solutions. We’re focused on reducing costs, saving time, and improving staff morale for medical groups, hospitals, and hospital systems.
Our goal is to transform the healthcare industry by giving organizations the scheduling tools they need to increase provider satisfaction and productivity, which will translate to a higher quality of patient care.
Intrigma was founded in 2004 with the objective of delivering the most advanced scheduling and staffing solutions to the healthcare industry, and now operates in three countries.
