Provider Onboarding Specialist

***This role is in office in our Las Vegas location or remote in CA***

Job Description:
We are seeking a detail-oriented and customer-focused Provider Onboarding Specialist to join our team. In this role, you will be responsible for ensuring a smooth and efficient onboarding experience for our Providers. You will ensure Providers are input on our platforms and users have access.
Responsibilities:

• Provider Support & Retraining
  
  • Support Provider Development Executive & Account Management Team by addressing Provider concerns regarding scheduling, bill/records uploads and referrals/orders for Outside Services
  • Identify trends in inquiries from MoveDocs Provider Partners. Utilize trend data from providers to facilitate re-training/education for MoveDocs Provider Partners
  • Assist in adding new users for MoveDocs Provider Partners on the MoveDocs Platform
  • Receive and forward inquiries from Providers to appropriate internal MoveDocs Department (Processing, AP, Underwriting, Facilitation)
• New Provider Onboarding
  
  • Implement MoveDocs workflows in new provider practices
  • Train staff at MoveDocs Provider Partner offices on Scheduling, Procedure Requests, and Bill/Record Uploads
• Special Provider Partner Projects
  • Work with Provider Team directly on developing internal/external workflows for new provider offerings/servicing models
  • Assist with other projects as assigned

Requirements:

• High School or GED required; college degree preferred.
• Medical and paralegal background is a plus
• Minimum of 1 years of experience in a customer-facing role within the SaaS or technology industry.
• Proven experience in client onboarding, project management, or implementation management within a healthcare revenue cycle, technology, or similar industry.
• Demonstrated success in building and nurturing client relationships, driving customer satisfaction, and achieving business results.
• Strong problem-solving abilities and a proactive approach to addressing customer needs and concerns.
• Strong communication skills, with the ability to articulate complex technical concepts to non-technical audiences.
• Exceptional organizational skills and attention to detail.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Proficiency in using MS Software, Smartsheet and Salesforce.

Benefits:
MoveDocs offers competitive compensation, and benefits that includes medical, dental, vision and life insurance plans, plus paid time off.
About Us:
When life gets hard, we make it easier! Libra Solutions simplifies and eases the burden of legal processes for plaintiffs, heirs, and the attorneys and healthcare providers who serve them. Combining technical innovation and financial strength, we help speed cumbersome workflows and ease financial barriers for our customers. And our companies are leaders in their respective industries.

• MoveDocs is a technology-enabled services company designed as an end-to-end solution for personal injury law firms and healthcare providers. We are focused on helping uninsured and under-insured patients gain access to healthcare they need that would otherwise be unable to access or afford. We are proud of our mission and are passionate about applying technology to the challenge of making healthcare more accessible.
• Oasis Financial is the most recognized national brand and industry leader in consumer legal funding. Oasis helps plaintiffs regain control by helping to cover essential living expenses while they await legal settlements. Oasis Financial is also a founding partner of ARC, the Alliance for Responsible Consumer Lending, and APA, Americans for Patient Access.
• Probate Advance is the industry’s leading inheritance funding provider, providing heirs with the money they need until the lengthy inheritance process is completed.

Together under Libra Solutions, we have relationships with over 40,000 attorneys and over 7,000 healthcare providers nationwide, which gives us an amazing platform to service our customers. The combination of our footprints, relationships, technology, and funding power solidifies our combined companies as the premier leaders in medical lien, medical legal, Pre-Settlement funding, and inheritance industries. #LI-KK1