We’re looking for talented professionals, anywhere in the United States, to join us in bringing smart money management and payment solutions to everyone’s fingertips.
At Green Dot, we are evolving to a new and permanent “Work from Anywhere” model designed to maximize the benefits of remote work, promote and enable a strong culture of performance and connectedness, and attract the best and brightest talent who align with our entrepreneurial spirit and mission.
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JOB DESCRIPTION
Position Overview:
Green Dot Corporation is seeking a dynamic and strategic Manager of Operations and Analytics to contribute to the success of the Back Office Operations department. This role is integral to driving operational efficiency, key contact on audits, process and controls, leveraging advanced analytics, and overseeing key processes in the Back Office Operations. The ideal candidate will combine operational expertise with proficiency in data tools like Informatica, AWS, and KPI reporting to optimize workflows and support data-driven decision-making.
Key Responsibilities:
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Process Optimization: Utilize analytics to identify and implement process improvements, streamline workflows, and reduce operational costs. Follow the DMAIC principles of Define, Measure, Analyze, Implement and Control.
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Cross-Functional Collaboration: Partner with compliance and customer service teams to align strategies and maintain seamless operations.
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Operational Governance: Oversee back-office processes, ensuring adherence to policies, audits, process controls and regulatory requirements through research and automation.
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Training and Development: Collaborate with Learning & Development teams to enhance team capabilities and align skills with evolving business needs.
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Data Analytics and Reporting: Leverage advanced analytics tools (e.g., Informatica, AWS, PowerBI) to generate performance insights, track KPIs, and identify opportunities for operational enhancements.
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Performance Monitoring: Define and implement key performance indicators (KPIs) to monitor team effectiveness, alerts, operational efficiency, and overall performance, making data-driven adjustments as needed.
Qualifications:
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Bachelor’s degree in Data Analytics, Business Administration, Finance, or a related field.
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5+ years of experience in operations and analytics, preferably within financial services or a related industry.
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Expertise in data analysis tools and platforms such as Informatica, AWS, SQL, and Excel.
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Strong analytical skills with the ability to synthesize complex data and present actionable insights.
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Proven track record of establishing and monitoring KPIs to drive performance and efficiency.
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Excellent leadership and communication skills, with a focus on team development and collaboration.
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Detail-oriented and committed to delivering high-quality results in a fast-paced, remote environment.
POSITION TYPE
Regular
PAY RANGE
The targeted base salary for this position is $94,300 to $141,500 per year. The final compensation will be determined by a number of factors such as qualifications, expertise, and the candidate’s geographical location.
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Green Dot promotes diversity and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Green Dot provides reasonable accommodations for candidates on request and respects applicants' privacy rights.
Top Skills
What We Do
Green Dot is a financial technology and registered bank holding company committed to delivering trusted, best-in-class money management and payment solutions to customers and partners, seamlessly connecting people to their money. Green Dot’s proprietary technology enables it to build products and features that address the most pressing financial challenges of consumers and businesses, transforming the way they manage and move money and making financial empowerment more accessible for all.
Green Dot offers a broad set of financial services to consumers and businesses including debit, checking, credit, prepaid, and payroll cards, as well as robust money processing services, tax refunds, cash deposits and disbursements. Its flagship digital banking platform GO2bank offers consumers simple and accessible mobile banking designed to help improve financial health over time. The company’s banking platform services business enables a growing list of the world’s largest and most trusted consumer and technology brands to deploy customized, seamless, value-driven money management solutions for their customers.
Founded in 1999, Green Dot has served more than 33 million customers directly and many millions more through its partners. The Green Dot Network of more than 90,000 retail distribution locations nationwide, more than all remaining bank branches in the U.S. combined, enables it to operate primarily as a “branchless bank.” Green Dot Bank is a subsidiary of Green Dot Corporation and member of the FDIC . For more information about Green Dot’s products and services, please visit www.greendot.com.
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The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Green Dot Corporation, NMLS ID #914924 at 1100 North Eutaw Street, Suite 611; Baltimore, MD 21201, phone 888-784-0136. NMLS Consumer Access: https://nmlsconsumeraccess.org/
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