Remote Bilingual Customer Experience Specialist

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it’s consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

Exciting Work-From-Home Opportunity: Bilingual Customer Experience Specialist at Nielsen supporting our Mexico operation.

This dynamic role involves handling both inbound and outbound calls, performing essential tasks such as scheduling, data collection, basic troubleshooting, and providing action reminders. Working within set guidelines, you'll be expected to meet high standards of productivity, performance, and quality, making a significant impact on Nielsen's data collection process.

We have openings for multiple shifts and experience levels

Location Information

• Remote work in Mexico (Home-based)
• Day 1 Orientation: In-person at our Mexico City office

Why You'll Love This Role at Nielsen

• Full-time, flexible position based in Mexico
• Work from your home office after initial orientation
• Equipment provided by Nielsen
• Flex your bilingual skills daily (English and Spanish)
• Engage with diverse customers and contribute to global market insights
• Develop valuable skills in customer service and data collection
• Be part of the company that measures and analyzes what consumers watch

Job Requirements

• Fluency in both English and Spanish (written and spoken)
• Ability to attend in-person Day 1 orientation in Mexico City
• Strong communication skills and a customer-oriented mindset
• Comfort with technology and ability to troubleshoot basic issues
• Excellent multitasking abilities and attention to detail
• Flexibility to work in a dynamic, fast-paced environment
• Previous experience in customer service or call center environment (preferred)
• Ability to work independently in a remote setting
• Reliable internet connection for remote work

What is required to work from home?

• A quiet, dedicated home workspace
• High-speed internet connection
• Flexibility to work evenings and weekends
• Ability to attend in-person orientation in Mexico City for Day 1

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.