Release Manager - Mobile

Mission – Why we exist, what we do, and why we need you

SpotMe/Onomi exists to make pharma and event engagement work better. We give life sciences teams one solution to run their in-person and virtual engagements while capturing every interaction in their CRM. By making events easier to manage and measure, we help pharma create better experiences for healthcare professionals, at a lower cost. Our solution turns complex congress engagements, webinars, standalone meetings, advisory boards, and field-led meetings into meaningful connections that drive results for commercial and medical teams.

This position is the ideal role for individuals with a passion for operational excellence and mobile technology. With a proactive mindset, attention to detail, and a flair for collaboration, you’ll thrive in a dynamic environment. You will manage the end-to-end deployment of branded mobile apps for global enterprise customers, ensuring seamless app stores publishing, maintaining branding consistency, and driving process improvements. By delivering high-quality, customer-centric solutions, you will play a critical role in shaping the success of SpotMe’s event engagement platform and its long-term customer relationships. 

As the Release Manager for Mobile, you will be reporting to the Operations Lead, and you will: 

• Act as the primary contact for Enterprise clients by leading onboarding calls, managing communications and building relationships to facilitate timely and efficient App deployment. During this time you will proactively monitor ongoing interactions with your clients, provide timely follow-up and provide clear guidance to ensure all required assets are delivered on schedule. (35%)
• Ensure timely deployment of 200+ monthly app releases to customer accounts using deployment scripts or manual methods, including preparing and delivering assets for client-managed uploads via email. Achieve at least a 95% success rate in meeting agreed-upon timelines, platform-specific compliance, and adherence to branding and quality standards. Monitor critical deadlines, including app uploads and certificate expirations, and proactively manage renewals or updates to avoid disruption. (30%)
• Collaborate closely with clients to optimize app branding and design, conducting structured consultations with customers to align app features with evolving user needs and expectations. Provide actionable, detailed, and timely feedback internally to the Design team to drive continuous improvement. (20%)
• Maintain and regularly update a centralized repository of comprehensive documentation, visual assets, client references, and operational guidelines. Ensure consistency, clarity, and accuracy of all stored data, streamlining the publishing process and enhancing overall team efficiency. (10%)
• Review and analyze app publishing performance metrics regularly, identifying trends, issues, and opportunities. Implement best practices proactively to improve operational effectiveness and client satisfaction continuously. (5%)

Objectives – The Problems You Will Solve:

In your first month, you will successfully complete onboarding by reviewing and understanding 100% of the required tools, documentation, and procedures. You’ll get to know your team and the teams with which you will collaborate. You will:

• Become proficient with Backstage, Jenkins build systems, and Fastlane scripts, demonstrated through hands-on execution of at least 10 app deployments
• Actively manage daily client communications, achieve a response rate of 95% within one business day
• Consistently update and maintain the App Database with 100% accuracy
• Participate in at least 4 client onboarding sessions and complete all scheduled training sessions with your Team Lead

After 3 months, you will: 

• Have independently coordinated and successfully published a minimum of 15 white-label apps to app stores, achieving at least 95% compliance with customer branding and technical requirements
• Have demonstrated mastery of SpotMe’s app publishing processes, tools, and guidelines, measured by
• Achieving zero compliance issues post-deployment
• Delivered 90% of apps on schedule
•  Have effectively collaborated with internal teams, ensuring that at least 90% of apps are delivered on schedule

Additionally, you will have built strong relationships with internal teams, including design and engineering, to ensure smooth collaboration on app design and deployment.

After 12 months, you will become a trusted expert in SpotMe’s app publishing process, independently managing and deploying a minimum of 250+ apps annually with consistent on-time deployment and 100% compliance with app store requirements. You will lead client onboarding calls independently, achieving at least a 95% satisfaction rating, and proactively managing client communications, resulting in zero critical escalations related to app publishing processes or deliverables. 

SpotMe recruits, compensates, and promotes regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, parental status, or veteran status.