Relationship Manager

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Relationship Manager

What does a successful Relationship Manager?

As a Relationship Manager within the Financial Institution Sales team, you will be responsible for managing a geographically based portfolio of clients. You will provide enterprise clients with industry best practices and strategic input to deepen our overall partnership. Your role is crucial in enhancing client experience and retention by illustrating the value of the Fiserv partnership and ensuring proactive accountability.

What you will do:

• Develop a solid understanding of core applications and surround products in addition to clients' current offerings to effectively engage with prospective customers.
• Assist clients in assessing and aligning their business processes to achieve their short and long-term objectives.
• Propose Fiserv bundles, including pan-Fiserv solutions, to enable clients to better achieve their objectives using your technical and Fiserv knowledge.
• Partner with clients and various stakeholders to define both technical and cross-functional requirements within a proposal or solution.
• Demonstrate thought leadership and technical expertise, establishing you and Fiserv as trusted partners to the client.
• Obtain assigned sales quota through contract renewals and the sale of various products and services to assigned client portfolio.
• Maintain industry and product knowledge while continuously promoting a positive company image.
• Support sales initiatives by driving overall technical architecture design discussions.
• Meet or exceed corporate goals regarding revenue, profit, and customer satisfaction under limited direction.
• Travel may be required up to 60% of the time.
• Perform other duties as assigned by manager.

What you will need to have:

• Minimum 10 years of experience in technical product management or technical sales within the banking industry.
• Experience managing and growing relationships with large/complex financial organizations.
• 10+ years of experience in sales and negotiating techniques.
• Bachelor's degree in Finance, Technology, Business Administration, or related discipline, or an equivalent combination of education, work, and/or military experience.
• Knowledge of business operations in the financial industry.
• Excellent interpersonal skills, including written and verbal communications and group presentation skills.
• Ability to travel 50-60%.

What would be great to have:

• Additional special training in banking.
• Knowledge of Fiserv core products, including integrating new clients with complex requirements.
• Fundamental knowledge of computer systems, including host-based systems and financial data processing systems.
• Proficiency in working with Microsoft tools: Word, Excel, PowerPoint, and Outlook.
• Ability to train others in technical expertise as needed.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. 

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.