Relationship Manager

Posted 7 Hours Ago
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Adelaide, South Australia
Senior level
Fintech • Software • Financial Services
The Role
The Relationship Manager at Lendi Group will be responsible for driving performance and growth for assigned Franchise stores, coaching Franchisees on business development and planning, enhancing local marketing strategies, and managing performance metrics. The role involves increasing the footprint by recruiting new Franchisees and maintaining strong communication with current Franchisees about business policies and procedures.
Summary Generated by Built In

Company Description

Lendi Group is the group born out of the merger of Aussie Home Loans and Lendi. As a Group we operate a multi-brand strategy across Aussie Home Loans and Lendi, pulling together a truly personalised home loans experience for the Australian audience that balances both human support and smart technology.

We’re revolutionising the industry with best-in-class technology and a suite of tools that takes the hard work out of home loans – for our Customers and Brokers alike.

Diversity, Equality, and Inclusion are fundamental to the success of Lendi Group. We’re passionate about fostering an environment where our team members feel valued and supported and we celebrate everyone’s unique identity.

To learn more about life at Lendi Group check out our blog: https://www.lendi.com.au/inspire/category/life-at-lendi/

The Retail Business Consultant role is critical to the success and the growth of our Aussie Retail network (footprint, broker headcount, productivity, settlements, and market share).

This is a key role responsible for driving the performance, engagement and growth of a region of Aussie Franchise stores, within the Retail channel. Partnering with the Franchisees of stores in South Australia, you will lead, inspire and engage franchisees to achieve their business goals and influence delivery of the Group business plan.

This is a fantastic opportunity to contribute to maximising the value of the Aussie brand & be part of Aussie's next market disruption. 

Job Description

  • Conducting regular business activities in person and virtually with Franchisee to coach franchise performance, business planning and business development. 
  • Working closely with each Franchisee to assist with local area marketing, training, recruitment, and retention programs. 
  • Implement best practice, benchmarking, and performance management across the franchise portfolio for achievement of settlement amount to budget. 
  • Providing regular updates on the franchisee portfolio and presenting on franchisee performance. 
  • Increase footprint of the region by increasing the number of franchises in the region. 
  • Develop a pipeline of high quality prospective new franchisees through both proactive infield recruitment activities and networking with suitable high quality candidates for a potential channel progression. 
  • Other responsibilities including coordinating quarterly forums, inducting Aussie Franchisees, and maintaining a two-way communication channel between the Franchisee and Aussie on franchise issues, policies, and procedures. 

Qualifications

  • Home loan or financial industry sales leadership experience
  • 5+ years home or commercial lending experience
  • An adaptable individual with high energy levels to keep up with the pace of change. 
  • A self-starter, who is motivated by driving others to succeed. 
  • Experience in making strategic decisions and applying creativity to problem-solving. 
  • Ability to proactively identify, understand, communicate, and act on current and future risks. 

Desirable but not essential:

  • Proven success working alongside business owners in a business coaching role. 
  • Experience in building and maintaining multi-level business relationships as well as managing franchise relationships in an engaging, professional, and diplomatic manner.

Additional Information

  • We're Flex First – We've embraced a hybrid, flexible working model that adapts to team members needs and lifestyles.
  • We offer extended Paid Parental Leave: we celebrate our growing Lendi Group family with up to 26 weeks leave for primary carers and up to 4 weeks for secondary carers. 
  • An additional week’s Loyalty Leave each year after reaching 3 years’ service. 

We are a people-first company that invests in initiatives to promote a healthy work environment, such as offering an Employee Assistance Program and social groups such as our industry-leading Women in Technology group.

Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group to attract, engage and evolve the right talent and build best-in-class products.

Lendi Group is a 2024 Circle Back Initiative Employer; we value a positive candidate experience and commit to respond to every applicant. Once we have received your application, we will reach out to you via email.

Feeling like you don’t meet all the skills listed? That’s ok; we are always on the lookout for different skills, experience, and qualities and so we’d still like to hear from you.

#Lendigroup #LI-GR2 #LI-Hybrid

The Company
Sydney, Sydney
2,432 Employees
On-site Workplace
Year Founded: 2021

What We Do

We are one of Australia’s fastest growing fintechs, building market leading technology to transform the home loan industry through our powerhouse property lending brands and networks - Aussie and Lendi. Lendi Group exists to transform the stressful, disjointed and sometimes overwhelming journey of financing a property into a friction-free experience for everyone involved. Our cross-functional team of super smart experts and brokers power our brands, products, services, relationships and platforms to help more Australians secure their property dreams, seamlessly. With a shared history of challenging the status quo, our brands provide different experiences for customers but the endgame is always to help more Australians achieve their home ownership dreams.

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