Relationship Manager

Meet Nuvei, the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 50 markets, 150 currencies and 700 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey!

Location: Combination of working from home and office.

Your mission:
The Relationship Manager is responsible for managing a portfolio of e-commerce businesses with the goal of maintaining and developing strong customer relationships. In this crucial role, the Relationship Manager represents Nuvei to several of our most important customers. The main aim is to act as a payment consultant on existing, new, and evolving methods of payment while also ensuring consistent and reliable revenue growth.

Key responsibilities include, but are not limited to: 

• Be the main point of contact for the businesses you manage and build strong, long-lasting customer relationships;
• Use your understanding of your customers, our products, and the industry to proactively go to customers with recommendations that will help them grow;
• Use transactional data to provide insights to your customers on how they can improve performance across all areas of their business;
• Work closely with our Product teams to help influence our new product developments based on customer needs;
• Identify and close new opportunities to grow business within your portfolio of customers;
• Act as a center point to a wide range of internal functions;
• Travel to visit customers as required.

Qualifications include, but are not limited to:

• 4+ years of experience in a relationship / account management role, preferably within enterprise software or other technology related industries;
• Self-motivated and able to work with little oversight;
• Be genuinely curious to learn – both about our industry and our customers;
• Comfortable working with data and a skilled enough communicator to be able to use that data to make new product recommendations in a commercial setting;
• A desire to progress and develop yourself personally and professionally;
• Relevant payments industry experience working with Tier 1 partners either from another payment provider or the merchant side is a definite plus;
• Fluent in German & English.

Benefits:

• Opportunity to work at the cutting edge of a rapidly growing company in the exciting world of e-commerce;
• 2.5 additional days of annual leave a quarter if the company hits quarterly targets;
• Private Medical Insurance;
• The chance to learn, grow, and progress.

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you. 
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