Relationship Management Associate

About the role: 

As a member of the Home Partnership team, the Real Estate Analyst will oversee some of Unison’s most important transactions. This includes property sales, contract buyouts, complex asset management disputes, and more. You are comfortable with residential real estate transactions and are eager to expand your knowledge of home equity co-investing.

This is a hybrid position with a requirement of 3 full days in our Omaha, Nebraska office.

Responsibilities: 

• Oversee property sales and contract buyouts to ensure that both our investors and homeowners are protected
• Resolve complex asset management challenges related to home equity investments with accuracy, detail, and empathy
• Liaise between the homeowner and internal groups (compliance, operations, legal, and investment management) to maintain education and transparency
• Document all homeowner interactions to maintain a system of records that can be used to provide actionable data to help shape how we manage partner relationships
• Manage personal pipeline of servicing and asset management cases
• Identify, develop, and execute servicing and asset management processes that are efficient, scalable, and manage risk
• Work within an agile team to improve sales lead conversion
• Collaborate across operations to deliver integrated solutions to drive operational excellence
  
• Other duties as assigned

About you: 

You enjoy speaking to people and are passionate about helping to make an impact in the real estate industry.  You represent your company well and enjoy working in a collaborative environment.  You will be part of the team that is writing the playbook for home equity co-investment management and shaping the entire industry. 

• 2+ years of residential real estate, mortgage lending, asset management, financial services or similar experience required
• 2+ years of customer-facing experience within financial, real estate, or related industries
• Strong negotiation and conflict resolution skills to handle complicated and sometimes charged interactions with customers and those that represent them
• Excellent customer service acumen and strong written and verbal communication skills
• Ownership mentality to take initiative and make meaningful impact within the company
• Empathy and active listening skills are crucial to the success of this role
• An adaptable learner that experiments to find new solutions, takes on the challenge of unfamiliar tasks, extracts lessons learned from failures and mistakes, and develops quickly when facing new situations

We recognize that people come with experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

Why join us? 

The Unison team draws on a deep and wide range of talent across several disciplines. Visionaries in investment management, product development, and financial technology are joined by innovative real estate and consumer finance experts creating a unique culture.

Perks of the Unison employee include: competitive salaries, 100% paid medical and dental benefits, generous PTO policy, paid parental leave program, and fantastic downtown SF and Omaha locations, as well as being an integral part of a well-funded market leader with incredible momentum.

About us:
Unison is a San Francisco-based company that is pioneering a smarter, better way to own your home. Until now, the only way to finance a home was by taking on debt. Through the Unison Agreement, we help homeowners access their equity flexibly with no monthly payments or interest. We enhance home affordability, reduce debt, and deliver a less risky way for homeowners, investors, and society to think about their most important asset - the home. For additional information, visit www.unison.com or follow us on Facebook, Instagram, LinkedIn, Twitter and YouTube.
The last few years have been record breaking for Unison. We expanded our offering to 30 states, surpassed the $5B mark in real estate investments and partnered with over 7K customers through our HomeBuyer and HomeOwner programs. This tremendous growth was recognized by the Deloitte Technology Fast500 awards two years in a row as well as being included in the most recent Forbes Fintech50.
Unison provides equal employment opportunity to all individuals regardless of their race, age, creed, color, religion, national origin or ancestry, sex, gender, disability, veteran status, genetic information, sexual orientation, gender identity or expression, pregnancy, or any other characteristic protected by state, federal, or local law.