Registration Specialist

VARSITY SPIRIT, A VARSITY BRANDS COMPANY - THE DRIVING FORCE IN SPIRIT ACROSS CHEER, DANCE, BAND AND YEARBOOK

For over 50 years, Varsity Spirit has been the leading global source for all things spirit, including cheerleading, dance team, performing arts and yearbook. Focused on safety, entertainment and traditional school leadership, Varsity Spirit’s 5,000+ employees are dedicated to celebrating school spirit. A leader in apparel innovation, educational camps, clinics, competitions, and yearbook, Varsity Spirit impacts more than a million athletes each year.

OUR COMMITMENT TO SAFETY

At Varsity Spirit, the safety and wellbeing of the young people we serve is of the utmost importance. Since our inception 50 years ago, we have been – and remain – steadfastly committed to doing our part to create a safe and positive environment for our participants’ physical, emotional, and social development, and promoting an environment free from abuse and misconduct. Varsity has a zero tolerance for abuse in its programs, events, and associated business activities. Varsity is committed to reporting all suspicions, allegations, and incidents of abuse in full accordance with local laws and reporting requirements. Learn more at Our Commitment to Safety - Varsity.com.

WORK TYPE: Full time, onsite

LOCATION DETAILS:  Elkridge, MD

WORK HOURS:  Monday-Friday, 8am-5pm

TRAVEL REQUIREMENT:

Event travel and attendance at staff meetings & trainings is required. Event travel will include overnight stays for events. Anticipate being available 2-3 weekend per month during event season should coverage be required.

HOW YOU WILL MAKE AN IMPACT

The Registration Specialist is an important member of our Varsity All Star Registration team, ultimately responsible for ensuring that their customers have a seamless event registration experience. 

WHAT YOU WILL DO

• Answer phones and assists with customer questions; provide excellent customer service
• Update and maintain Salesforce pricing and divisions for events within region
• Receive, input, update as needed and monitor individual event registration
• Create and help manage wait lists for events within the region
• Help with overflow registration with End of Season events as needed
• Update and Maintain events in the USASF website
• Training on-site registration personnel
• Have knowledge and full understanding of:
  • Release Waivers (or no release waivers)
  • Rules and Regulations
  • Terms and Conditions
  • Music Verification
  • Policies and Procedures
  • USASF Compliance and Waivers
  • Bid Declarations/Intentions
  • Rec Verification  
• Collect all money before or on-site and applicable forms for assigned events
• Event Closeout
  • Zero out event (credits and balances)
  • USASF event closeout
  • Replenish Registration Materials
  • Process/Deliver Checks and or Cash for Deposits
  • Organize and store all registration forms from event
• Work with Event Coordinator, Scoring Department, USASF and other departments to ensure the best event experience for the customer and to maintain compliance with requirements
• Pack & organize all registration materials for truck traveling to event
• Monitor and provide frequent updates on regional event participation
• Monitor and participate in BAND app Q&A
• Manage the goals and success metrics established
• Work closely with Regional Director of Operational Excellence, Director of All Star Experience, and Customer Experience Manager
• Work as program’s point of contact on site at assigned events
• Understand and use marketing cloud for registration communications
• Assist in the management of all assets such as (buildings, equipment, insurance, etc)
• Serves in a mid-level management and/or support role at events
• Participate on various committees and/or boards essential to our business both indirectly and directly

QUALIFICATIONS

KNOWLEDGE/ SKILLS/ ABILITIES

• Excellent verbal and written communication skills.
• Ability to multi-task.
• Strong organizational skills and attention to detail.
• Enthusiasm and positive energy are an absolute must. You can stay positive after a long day of emails, data entry and phone calls, understanding that a team culture is built on the attitude of every member.
• Experience with Salesforce or the ability to become proficient rapidly.
• Willing to work overtime and weekends when necessary.
• Knowledge of cheerleading and/or dance a plus.

EDUCATION/ EXPERIENCE

• High school diploma required.
• Bachelor’s degree preferred.
• Experience in cheerleading, dance or band industry a plus.

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. Largely a sedentary role with some filing requiring the ability to lift files, open filing cabinets and bending or standing on a stool as necessary. The ability to sit or stand for long periods through meetings and while operating office equipment, PC’s, laptop, telephone will be required.  

While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk; drive, climb, balance, stoop, kneel, crouch, or crawl.

During events, the ability to stand and walk for long periods of time (5 hours plus) is required. The ability to communicate with customers and colleagues using the following but not limited to radio, walkie talkie, text message and email is required. The ability to lift, bend, push, pull and manipulate equipment that is a minimum of 30 lbs. is required.

#LI-MC1

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job.

JOIN THE BEST TEAM IN SPORT & SPIRIT

At Varsity Brands, we believe every student deserves the opportunity to succeed and every educator wants to make a difference. It takes a team to make a real impact, and through our two divisions – BSN SPORTS and Varsity Spirit – and our network of 6,000+ employees and independent representatives, we are proud to partner with a wide range of educational institutions and club and professional sports to transform the student journey in SPORT and SPIRIT.

OUR VALUES

Service - We lead with heart. We champion community.

Passion - We love what we do. It fuels our purpose.

Integrity - We do what we promise. We own our actions and decisions.

Respect - We earn it by giving it. Because everyone deserves it.

Innovation - We never stop striving to be better. For ourselves and our community.

Transparency - We are committed to openness and honesty in everything we do.

OUR BENEFITS

We are committed to putting you and your families first. For benefits eligible roles, we offer a variety of choices and costs as well as program enhancements that align with our responsibility to elevate the employee experience. Some of our offerings include:

• Comprehensive Health Care Benefits
• HSA Employer Contribution/ FSA Opportunities
• Wellbeing Program
• 401(k) plan with company matching
• Company paid Life, AD&D, and Short-Term Disability
• Generous My Time Off & Paid Holidays
• Varsity Brands Ownership Program
• Employee Resource Groups
• St. Jude Partnership & Volunteer Opportunities
• Employee Perks including discounts on personal apparel and equipment!

Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran’s status, age or disability.