Who Are we?
As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructure solutions.
At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit. Embracing a culture of openness, we welcome all ideas. Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change.
Is this the role for you?
About the Role:
As part of our commitment to excellence in Field Service, our Field Service Supervisor will support the long-term strategy for growth by creating operational improvement opportunities, work planning, and leading by example in a dynamic and evolving culture.
As the Regional Supervisor based out of our Perth branch, you will be responsible for leading a team of 12 service technicians who handle our office print fleet in the greater Perth area. This is a hands-on field-based role where the supervisor is to oversee and guide the daily operations of a team to ensure that work is completed effectively, efficiently, and in line with company standards.
Key Responsibilities:
- Lead, direct, supervise, and coordinate the activities of field staff and sub-contractors.
- Ensure all field work is of high quality and consistent with relevant OH&S policies and procedures.
- Coordinate and assist in the training of all staff and sub-contractors.
- Mentor, guide, and support the team to improve performance and efficiencies through training, performance appraisals, and performance management.
- Track and address KPIs related to safety, quality, vehicle audits, customer complaints stock management.
- Provide technical guidance and support to service team members.
- Maintain strong communication with existing customers and proactively resolve issues.
- Collaborate with the sales team and other business areas in a supportive manner.
To be successful in this role:
- Demonstrated leadership experience – you know how to get the best out of your people and deliver exceptional customer service.
- Strong focus on safety and compliance. You ensure your team starts safely, works safely, and leaves safely.
- Willingness to occasionally travel interstate.
- Valid driving license.
- Full Australian working rights with the ability to start as soon as possible
What we give back to you?
At Ricoh, we take pride in giving back for your contribution to our success. We offer a range of benefits including:
- Paid Parental Leave
- Purchased Leave Scheme
- Participation in our RedE recognition program
- Free income protection cover
- Wellness program
- Novated leasing
Employment Type
Permanent
What We Do
Ricoh is empowering digital workplaces using innovative technologies and services that enable individuals to work smarter from anywhere.
With cultivated knowledge and organisational capabilities nurtured over its 85-years history, Ricoh is a leading provider of digital services and information management, and print and imaging solutions designed to support digital transformation and optimise business performance.
Headquartered in Tokyo, Ricoh Group has major operations throughout the world and its products and services now reach customers in approximately 200 countries and regions. In the financial year ended March 2021, Ricoh Group had worldwide sales of 1,682 billion yen (approx. 15.1 billion USD).
For further information, please visit www.ricoh.com.au or contact us at: [email protected]
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