Regional Service Manager (Region 7)

Secur-Serv is a leading managed services provider of IT, print, and hardware services, with a security focus at the core of every service. Secur-Serv provides nationwide, on-site service to businesses of every size, focusing on the financial, manufacturing, transportation, and healthcare industries. 

Secur-Serv is able to service our customers throughout the continental United States and Canada.

Why Secur-Serv ? 

Join Secur-Serv because we are committed to professional and personal growth, working with employees to develop a defined career path and helping them achieve their career goals with internal and external training and tuition reimbursement. We empower our employees to innovate and be a part of solutions that improve processes, systems, and transformation. We recognize and provide an environment where each and every employee can make an impact.

• We have a generous benefits package for our full-time employees, which includes a copay medical plan option, HSA medical plans that go with employer contributions to an HSA Account, dental, vision, company-paid life insurance, and company paid short- and long-term disability coverage. 

• Plan for your future with Secur-Serv ’s 401K savings plan with a generous company match. You are vested on your first day of eligibility in the plan. 

• Participate in our company wide well-being program that also serves to lower your annual health insurance premiums.

• Explore new education and training opportunities with our Tuition Reimbursement Plan which covers up to $5,250, or use our LinkedIn Learning platform to develop your skills and career. 

This is a remote, work-from-home position, and all qualified candidates are encouraged to apply in the continental U.S., with the exception of candidates from Colorado and New York. Ideally we are looking for candidates on the West Coast.
POSITION SUMMARY

Our Regional Service Manager proactively manage the regional field service resources resulting in responsive customer service and optimum corporate contribution. Directs and coordinates all Field Service activities with the Region.

ESSENTIAL RESPONSIBILITES

• Direct responsibility for the entire regional field service organization. This includes communications with the Field Service Technician, Customers and Dealers, as well periodic travel to the field to ensure quality service standards are upheld. Responsible for daily field operations, which includes ensuring contractual obligations are being met (Preventative Maintenance routines, call-backs, response time) and the highest customer service is being provided
  
  • Supervisory Responsibilities: Manages 17 - 25 remote Field Service Technicians

Management of Staff

• Plans, directs, and coordinates the efforts of team toward attainment of goals and objectives.
  • Develops staff.
    • Provides advice and guidance to staff regarding client relationships and projects.
    • Identifies developmental and growth opportunities for staff members.
    • Ensures appropriate training is provided to staff.
• Provides coaching, communication, feedback and completes formal performance appraisals for each assigned staff member.
• Participates in the selection process for new employees to ensure adequate staffing.
• Ensures the team develops and grows client relationships to accelerate the company’s vision.
• Develops and maintains an environment that is optimal for employee productivity, employee engagement and job satisfaction.
• Provide consistent clear communication and direction to the operations staff and management.
• Coordinate with Manager and the People Department to determine appropriate disciplinary actions for performance conduct quality attendance or other actions that are deemed inappropriate or non-productive
• Regional service staffing and manpower utilization, which includes proactively adjusting territories and personnel to achieve highest quality of service to our customers
• Manage annual budget for the assigned region, which includes payroll, parts, travel, space leasing and other costs of doing business
• Determine training itinerary for entry-level technicians in region, and schedule training with Training Manager. Evaluate the level of expertise of technicians in the field to determine what, if any, additional training is needed, and scheduling this training with the Training Manager
• Conduct accurate performance reviews, formally as determined by the technicians review date, and informally, as determined by performance. Documentation of any corrective action taken with technicians in the region, and coaching these employees so that they are able to succeed in their position
• Maintain a management style that has a positive impact on employees, Field Service Technician, and managers
• Strive for constant self-improvement, be it through educational development, analysis of the competition, or other means of improvement
•  Selects and makes hiring decisions
• Addresses and resolves customer complaints

REQUIREMENTS

• Bachelors degree (B. A.) from four-year college or university or 5 -7 years related experience and/or training; or equivalent combination of education and experience
• 5 - 7 years related experience
• 3 - 5 years Supervisory experience 
• Service Now experience
• Demonstrates leadership abilities

PREFERRED SKILLS/EXPERIENCE

• Outstanding verbal and written communication skills
• Problem solving ability to handle pressure situations and multitask
• Ability to work well in flexible, dynamic work environment
   

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. 

 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

Applicants who have disabilities may request that accommodations be made in order to complete the selection process by contacting our People Department by emailing [email protected] or calling 402.697.3039. 

EEO is the law. To review your rights under Equal Employment Opportunity please visit: www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.