Regional Sales Manager, Private Client

Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world’s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace. 

PRIVATE CLIENT

Together, our client-obsessed team creates an unrivaled, personalised shopping experience in the luxury fashion industry. We understand the international world of luxury fashion and lifestyle, and use this to provide an elite service focused on earning the heart share of our clients.One of our priorities is to retain top tier clients, increase the spending power of an existing client book along with engaging new clients, while developing potential clients. We approach every opportunity with innovation and develop loyalty through an understanding of personal style, lifestyle needs and brand/product preferences.

SÃO PAULO (Santos Augusta)

Our São Paulo office is located in the heart of the city, a location full of cultural spaces and history. The office has spaces for lectures and fun activities.

THE ROLE

Reporting to the Senior Regional Sales Manager, the Regional Sales Manager will enhance the Farfetch customer experience for our most valuable clients through leadership of the LATAM Private Client department. The focus will be placed on growing the country's top clientele, engaging new clients and increasing brand desirability. Responsibilities include managing team members to achieve and exceed goals. You have considerable team management experience (minimum 5 years), can manage sales turnover per annum and will demonstrate experience exceeding goals through your management skills.

WHAT YOU'LL DO:

• You will work with the PC leadership team to establish vision and build regional and global strategy in Private Client
• You will set and manage goals for a team of Senior Stylists, Stylists and Assistants, meeting with them to review performance against set goals
• You will develop the team, providing guidance and direction to help improve their sales techniques and general client management
• You will analyze sales reports, client books and client engagement/travel budgets
• You will work on customer acquisition strategies and projects, using professional and personal networks
• You will work with the Brand Marketing team on events, brand collaborations and partnerships to attract more top tier customers
• You will promote clienteling efforts that focus on growing and retaining our top clients
• You will work with the global Merchandising team to ensure maximum knowledge of forthcoming stock availability for customer benefit
• You will maintain general level of market competitor awareness on and off line through reference to other websites and editorial, and seasonal comparative shops
• You will attend brand events to aid in the development of the business and act as a Farfetch brand ambassador
• You will maintain basic team management standards with timekeeping, expense reporting, scheduling, and new hire training
• You will participate and present during All Hands monthly meetings, LATAM manager meetings, internal gatherings and global gatherings
• You will assist Director in annual PMP process

WHO YOU ARE:

• You have sales leadership experience in a related industry
• You have managed a team of direct reports
• You have commercial awareness with history of exceeding goals
• You have experience managing the business development process, as it pertains to sales executives and organizational/departmental goals
• You are well-versed in Salesforce and Excel
• You are highly strategic, with experience presenting at all levels
• You are able and willing to travel when necessary

EQUAL OPPORTUNITIES STATEMENT

•  FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.