Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Bridge Specialty Group, a division of Brown & Brown Insurance, has an immediate need for a Regional Operations Leader to join our team in Dallas. Working with Bridge Specialty Group (BSG), COO and South-Central Regional Leader (RL), the Regional Operations Leader will be responsible for the overall development, function, and implementation of operational excellence in the region and BSG.
WHAT YOU WILL DO:
Drive profitable growth through process standardization and optimization, strategic outsourcing, operational cost optimization, new operating models and other operational levers
Identify and lead implementation of backroom setup / consolidation opportunities that create scale and operational efficiencies leading to higher quality of service and lower cost. Quantify and capture all such margin improvement opportunities.
Oversee creation of effective and efficient standard operating procedures (SOPs). Standardized training and workflows should prevent gaps in quality and knowledge of product, resulting in increased productivity. Develop and lead communications and plans to implement change.
Understand, assess, and analyze office / team / project budgets to find ways to reduce operational expenses and optimize profits.
Lead and champion execution associated with operations and technology related projects
Represent office / region / segment by advocating the business cases and acting as the business representative to the technology team.
Deeply understand the IT projects, roadmap and vision and help implement the roadmap in office / region / segment.
Ensure delivery and capture of the value in the region through technology projects.
Lead the improvement in key service levels – internal (teammates) and external (carriers and customers) – related to timeliness and quality of service, operational audits etc.
Lead identification and implementation of key performance indicators (KPIs) such as quality, timeliness, cost, etc. and be accountable to drive execution against established benchmarks.
Drive audit improvements by collaborating with audit teammates and professionals (internal and external, as needed).
Reduce error rates and rework rates in the operational workflows.
Enable BSG to become a data riven organization
Develop a deep understanding of the Data Analytics vision and execution plan
Champion the implementation, training, communication, and adoption of various aspects of data execution plan in collaborating with D&A leader.
Own the business and functional requirements and help prioritize the requests from the office / region / segment.
Help measure effectiveness of tools in the field by monitoring and reporting on key metrics.
Act as the conduit to the organization on all operational topics
Point person for operational topics such as audit, leases, etc., and partner with B&B as well as other sister divisions on variety of topics.
Communicate with leadership and teammates about progress on divisional priorities and projects.
Carry out / support CSAs as needed and be the point person for the compliance topics as needed.
Attract, develop, and retain talent
Identify and recruit operations talent.
Mentor and guide team members to maximize their full potential. Be knowledgeable of Operations teammate’s career path and provide necessary resources and training options to support them in reaching their goal.
Increase job satisfaction for the teammates leading to higher retention.
WHAT YOU WILL NEED:
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Proficient with MS Office.
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Exceptional telephone demeanor.
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Five or more years’ experience in a similar position, with a focus on successful change to align business with future needs/direction.
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Flexibility to travel as needed (up to 25%) – position requires periodic travel which may require the teammate to drive his/her own vehicle or a rental vehicle. Acceptable results of a Motor Vehicle Record report at the time of hire and periodically thereafter, and maintenance of minimum acceptable insurance coverages are a requirement of this position.
Preferred:
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Knowledge of PIPS / AIM or other AMS operating system.
WHAT WE OFFER:
• Excellent growth and advancement opportunities
• Competitive pay based on experience
• Discretionary Time Off (DTO)
• Generous benefits package: health, dental, vision, 401(k), etc.
• Employee Stock Purchase Plan
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
Top Skills
What We Do
Brown & Brown Insurance provides risk management solutions to help protect what our customers value most. Our four business segments offer insurance products and services to businesses and individuals.
Our culture is built on integrity, innovation, superior capabilities, and discipline. We view insurance differently and use our experience, carrier relationships, and principled customer focus to deliver first-class service and solutions.
Becoming a Brown & Brown teammate introduces you to a career with virtually unlimited possibilities. We think of ourselves as a team, so we have teammates—not employees. We strive to attract people who are competitive, driven, and disciplined. Our unique company culture of meritocracy rewards self-starters and those committed to doing what is best for our customers. We are proud to be certified as a Great Place to Work ®.
Brown & Brown has demonstrated a Culture of Caring through dedication to the people and communities we serve. With more than 11,000 teammates in over 300 locations across the US, Canada, Ireland, the UK, Bermuda, and the Cayman Islands, we actively support numerous organizations in the local communities in which we live, work, and play.
With a long-standing history of proven success, Brown & Brown is one of the insurance industry’s most powerful and influential leaders, ranked as the fifth-largest brokerage in the US and sixth in the world. You can find us on the NYSE as BRO.
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