Regional Director of Sales- West

Are you driven by innovation and looking to thrive in a fast-paced, growing environment? Join us at Calabrio and be part of our dynamic team! Help us in reshaping the landscape of customer experience – where every interaction becomes an opportunity, and every insight drives meaningful change. 

Introducing Calabrio – The trailblazers in customer experience intelligence! Revolutionizing the way organizations connect with their customers, we empower businesses to elevate every interaction to new heights. Our cutting-edge cloud platform, coupled with AI-driven analytics tools, unlocks the true essence of customer sentiment, turning data into actionable insights with lightning speed. 

Calabrio is seeking a Regional Director - West (RD).  This role is pivotal in driving our revenue growth and expanding our presence within the Commercial Marketplace. The RD will be responsible for leading a high-performing sales team, establishing strategic relationships, and developing winning sales strategies. The ideal candidate will possess deep industry knowledge and a proven track record in sales leadership and enterprise Sales.   

What you’ll be doing: 

• Lead from the front, develop, and coach a team of sales professionals to achieve and exceed Quota and Pipeline Generation Targets. 
• Drive a robust sales strategy focusing on maximizing revenue opportunities.
• Comfortable establishing executive relationships within key accounts. 
• Manage key customer accounts, ensuring that client satisfaction is at the forefront of all dealings.
• Provide accurate and timely revenue forecasting and pipeline management to executive leadership.
• Collaborate closely with marketing, product management, and customer success teams to enhance overall client engagement.
• Regularly analyze market trends, competitive landscape, and customer needs to inform strategic decision-making.
• Establish best practices and distribute a sales playbook; creating operating efficiencies, key metrics, KPI’s and communication processes for the organization to maximize pipeline creation, conversion rates and forecasting accuracy  
• Assist and close complex transactions and be willing to get into deals with the team when needed  

We’re looking for:  

• Strong proven-track record of successful leadership, driving revenue and retention within a sales organization  
• Hunter at heart, not afraid to jump into deals when necessary. Experience driving Business outcomes that aligns with customers goals and objectives. 
• Culture champion promoting an environment of innovation, curiosity, professional development, and results 
• Expert in MEDDPICC methodology along with championing excellence in complex sales processes to meet or exceed sales targets.
• Working knowledge of CRM (Salesforce) reporting and dashboards  
• Strong strategic planning, organizational and problem-solving skills  

• Excellent communication, interpersonal and customer relations skills  

• 10+ years of experience in sales, with at least 5 years in a first-line leadership role.
• Proven experience managing teams responsible for Enterprise and Strategic Enterprise accounts.
• Strong executive presence with experience working with C-level executives.
• Ability to travel domestically and internationally up to 50% of the time.
• Proficiency in MEDDPIC. CLARI, Salesforce.  
• Ability to develop and execute a well-defined sales strategy aligned with company goals.
• Strong leadership skills to motivate and inspire team members.
• Excellent communication skills, both internally and externally.
• Ability to adapt to changing market conditions and maintain resilience under pressure.

You've learned about what you'll be doing, here's what benefits you'll be getting when you join Calabrio: 

• Global team recognized for their passion for innovation. 

• Innovative product culture and project exposure. 

• Training and development from industry-leading experts. 

• Cutting edge benefit programs that include: 401(k) & matching; Medical, Dental, Vision Insurance; Disability & Life Insurance; Flextime Off, Paid Holidays, & Parental Leave; Tuition Reimbursement. 
• We offer market competitive pay and benefits based upon the candidate’s skills, experience, and qualifications. Starting rate of pay for this salaried position is targeted at $175,000 annually.

Our Power is Our People, driven by Our Core Values:

                  Relentless Innovation: Kick status in the quo.

                  Customer Obsessed: Put the customer first. Always.

                  Results Matter: Take action that impacts. Every day.

                  Ignited by Our Diversity: Invite inspiration from everyone.

What we value most…workplace diversity and ensuring an environment of mutual respect.  We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements).  As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work!

About Calabrio:

Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform and our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Our solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight.

Awards & Accolades:

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplaces, Great Place to Work UK, named one of BC’s Top Employers, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal. 

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.

We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing [email protected]. An applicant requesting an accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information.