At Koalafi, we believe in a world where no one has to put an important purchase on hold. That’s why we’re making it easier for more people to pay for big purchases over time.
Over 17,000 retailers rely on us to match their customers to a payment plan clearly and quickly, all while reflecting well on their brand. Their 2M+ customers love us because we provide a flexible way for them to make payments, and give them an opportunity to improve their credit. Our 200+ Koalafi teammates enjoy inspiring and challenging work that accelerates their careers.
Interested in learning more about how we’re transforming the financing experience and joining our team?
What You’ll Do
Work directly with existing customers across a specific geographical territory to ensure high satisfaction and business growth. Develop relationships high and wide within these small & medium-sized companies to establish trust and help them grow their business. Meet or exceed established sales goals and key performance indicators, launch strategic company initiatives, and provide ideas and customer feedback on how to improve the business in your territory.
- Act as the company’s primary liaison with retail customers.
- Hold yourself accountable for the success (adoption and growth) of our products within your assigned accounts by designing and executing action plans to drive growth and satisfaction.
- Meet with 8 customers per day, tailoring our sales message to increase account loyalty and leverage those relationships to increase share of merchant business and improve overall business results for our customers.
- Minimum expectation of +120 touch points with stores each month.
- Deliver sales and training presentations to the retail accounts.
- Travel through assigned territory and diligently utilize Salesforce CRM for planning and documenting contacts (and other relevant info) for the retail customers and their key stakeholders.
- Leverage customer feedback, observations, and a variety of business reports/data to understand trends, and properly focus on highest priority merchants to meet goals.
- Demonstrate urgency and tenacity to quickly investigate and resolve customer problems and opportunities for growth.
- Maintain consistent contact through live visits as well as telephone follow-up with both prospects and current merchants.
- Develop and implement a plan or “playbook” for success and provide daily or weekly updates to the Regional Sales Director.
- Perform other duties and tasks as assigned by the Executive Vice President of Sales or the Regional Sales Director.
About You (Qualifications)
- 3-5 years of sales experience is preferred.
- Experience selling in the retail space is desirable.
- Experience growing existing customer business.
- Driving is required for this position - Ability to travel up to 50% of the time.
- A current driver's license and reliable transportation is required.
Why choose Koalafi: A career at Koalafi means opportunities to tackle exciting challenges every single day. We take pride in a culture of innovation, trust, and ownership. You'll get outside your comfort zone, build meaningful relationships, and most of all, take charge of projects that ultimately help people get the things they need most.
Who we are & what we value:
- We focus on what’s most important
- We set clear expectations and deliver
- We embrace challenges to reach our full potential
- We ask, “How can this be better?”
- We move fast together
Benefits:
At Koalafi, you will have a direct impact on our products and help shape the company’s success. We offer competitive compensation & benefits packages to keep you at your best:
- Comprehensive medical, dental, and vision coverage
- 20 PTO days + 11 paid holidays
- 401(k) retirement with company matching
- Student Loan & Tuition Reimbursement
- Commuter assistance
- Parental leave (maternal + paternal)
- Inclusion and Associate Engagement Programs
What We Do
At Koalafi, we understand that big dreams start with simple transactions. That’s why we built the first nationwide platform that makes it possible for merchants to offer all of their customers, whether they have excellent or no credit, a wide range of pay-over-time plans through a single application. With the help of Koalafi’s advanced technology and analytics, delightful experiences, and world-class support, thousands of merchants nationwide have grown their businesses, and more of their customers can finally dream bigger.
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