Referral Response Coordinator

Reposted 17 Days Ago
Be an Early Applicant
San Ramon, CA
Hybrid
Mid level
Healthtech
The Role
The Referral Response Coordinator manages donor referrals, evaluates donor suitability, collaborates with hospital staff, and supports donor families. Responsibilities include assessments, chart reviews, and education about the donation process.
Summary Generated by Built In

Donor Network West’s mission is to save and heal lives through organ and tissue donation for transplantation and research.

 

At Donor Network West, we're looking for people who embody our core values: passion, excellence, equity and inclusion, and relationships. We welcome diverse perspectives and foster an environment of collaboration and service.


POSITION SUMMARY

 

The Referral Response Coordinator I is responsible for providing response to donor referrals, donor evaluation, referral management, and collaborates with hospital staff and physicians in referral management.  Additionally, the Referral Response Coordinator supports donor families, provides family care, and may provide families with the option of organ and/or tissue donation. These entire job function collaborates with other staff in varies departments at DNWest, and within the community of hospitals and coroner/medical examiner offices.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

  • Responds promptly and appropriately to potential donor referrals to assess suitability and enhance the donation process.
  • Conducts chart reviews and determines medical suitability in conjunction with DNWest clinical staff.  Understands and accurately maintains donor information and charting.
  • Assesses hemodynamic stability and develops strategies in conjunction with DNWest clinical staff to maintain organ function.
  • Collaborates with physician and other hospital personnel to develop plan for referral management from initial referral through declaration of death/donation after cardiac death evaluation.
  • Provides education to hospital staff about the donation process.          
  • Reviews medical-legal documentation pertaining to brain death, ensures declaration is completed according to hospital policy and in accordance with American Association of Neurology Guidelines.
  • Provides emotional support and expertise in donation process for donor families and utilizes DNWest staff or hospital resources, as needed.

QUALIFICATIONS

  • Strong organizational skills.
  • Works well under pressure.
  • Ability to communicate and present information effectively and concisely within a team environment.
  • Strong interpersonal skills.
  • Proactive team player who can multitask with ease and uphold organizational core values.
  • Strong attention to detail, excellent written and verbal communication skills.  Thrives in a fast-paced dynamic environment and adjusts to new priorities as required.

EDUCATION AND EXPERIENCE

  • Bachelor’s degree in allied or health science or equivalent experience.
  • Licensed vocational nurse, emergency medical technician, paramedic, or registered respiratory therapist preferred.
  • Previous organ procurement organization experience preferred.
  • Experience in medical/critical care field preferred.

Provided compensation data is subject to change based on location and work status. Salary data provided by third party sites do not accurately reflect our pay structure.

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The Company
HQ: San Ramon, CA
299 Employees
On-site Workplace
Year Founded: 1987

What We Do

Donor Network West is a federally designated nonprofit, 501(c)3, organ procurement and tissue recovery organization (OPO) with headquarters in Northern California and Northern Nevada. Established in 1987, we serve more than 13 million people and connect a donor’s gift to those in need in 45 counties in Northern California and Northern Nevada.

Organ, eye, and tissue donation offers the hope to heal. The generous decisions of donors and their families allow us to recover and allocate organs and tissues for transplantation and research. We are able to carry out our mission of saving and healing lives thanks to our partnership with 175 hospitals, doctors, nurses, more than 500 funeral homes and 44 coroners and medical examiners.

Donor Network West is proud to be a Donate Life organization and an accredited member of the American Association of Tissue Banks (AATB) and the United Network for Organ Sharing (UNOS). We are additionally members of Donate Life California and Donate Life Nevada.

Join our mission: https://www.donornetworkwest.org/careers/

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