We’re unique. You should be, too.
We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.
Job Profile Summary
The Supervisor, Referrals is a customer-service and leadership-focused position working directly with patients and their families, insurance representatives, doctors and other medical personnel in a dynamic and professional environment to provide the highest level of quality healthcare to all patients. The Supervisor, Referrals will oversee a team of centralized care (referral) coordinators.
Job Description
- Provides extraordinary customer service to all internal and external customers (including patients and other ChenMed team members) always. Establishes and maintains relationships with identified service providers.
- Conducts all activities as outlined in the job description for Care Coordinator. Provides coverage for Care Coordinators when they are on paid time off or call out.
- Supervises centralized care coordinators in their day to day activities. Ensures the completeness and accuracy of all tasks. Assists coordinators with complicated referrals.
- Provides referral consulting support to assigned centers. Acts as referrals liaison for Center Managers. Answers questions and assists the center referral staff (care coordinators) at the request of the Center Manager and provides feedback to Center Managers when needed.
- Ensures Preferred Provider List is used accurately and effectively. Collaborates with referral management to ensure specialist network is adequate for the geography and escalates accordingly when network adequacy impacts access to care.
- Generates and analyzes all Business Intelligence reports; releases to the care coordinators.
- Training of new care coordinators and assisting with training of new processes with direction from Referral Manager.
- Covers for Referral Manager while on PTO.
- Provides feedback to Referrals Manager to conduct performance evaluations for referrals team members.
- Submits Workday timecards and approves PTO for care coordinators.
- Performs other duties as assigned and modified at manager’s discretion.
KNOWLEDGE, SKILLS AND ABILITIES:
- Knowledge of products, services, standards, policies and procedures in a healthcare environment
- Network Management experience/understanding
- Understanding of cost as it relates to Medicare parts A, B and D
- Proficient in Microsoft Excel, Outlook and Word
- Written and oral fluency in English
- Ability to effectively communicate with employees, patients and other individuals in a professional and courteous manner
- Ability to pay close attention to detail and to ensure accuracy of reports and data
EDUCATION AND EXPERIENCE CRITERIA:
- Bachelor’s degree preferred; relevant, equivalent experience may be substituted for education on a year-for-year basis
- Minimum five (5) years’ supervisory experience of teams greater than three (3) employees
- Experience working with Physicians and Directors on a daily basis
- Experience reviewing data and making decision based of the data
- Experience working in Medicare managed care environment
We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.
Current Employee apply HERE
Current Contingent Worker please see job aid HERE to apply
Top Skills
What We Do
ChenMed brings concierge-style medicine and better health outcomes to the neediest populations – moderate-to-low income seniors with complex chronic diseases. Operating over 50 medical centers in eight states, we are known to our patients as Dedicated Senior Medical Center, Chen Senior Medical Center, or JenCare Senior Medical Center.
Through our innovative operating model, physician-led culture and empowering technology, we drive key quality and cost outcomes that create value for patients, physicians and the overall health system. By recruiting focused physicians and reducing their doctor-to-patient ratios, we increase patients’ “face time” during each monthly appointment and help foster stronger doctor-patient relationships.
Results of our high-touch approach to primary care are impressive, as illustrated in the recent Modern Healthcare cover story published on Oct. 20, 2018, which reports that: “Indeed, ChenMed's approach has resulted in 50 percent fewer hospital admissions compared with a standard primary-care practice, 28 percent lower per-member costs, and significantly higher use of evidence-based medications.”
