Referral Coordinator

About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

The Referral Coordinator orchestrates the deliberate organization of cost efficient, effective, patient care to facilitate the timely delivery of health services and minimize fragmentation of care. This individual identifies and engages with patients going outside the practice for care and as well as specified populations in need of disease prevention services.  

How you can make a difference:

• Assesses patient and family preferences for method of receiving information 
• Communicates information, including but not limited to appointment details to patients via telephone email, patient portal, or other available communication tools 
• Ensures that barriers to care (such as language, transportation and financial) are addressed 
• Collaborates with available community programs, or internal departments to provide assistance to patients 
• Provides clear, thorough and accurate documentation of all interactions with patients, and other individuals on behalf of patients, in the patient’s electronic health records 
• Follows organizational guidelines regarding the use of the Electronic Medical Record (EMR) in compliance with HIPAA and patient confidentiality standards 
• Maintains access to the Health Information Exchange (HIN) and other related systems 
• Uses HIN and other related systems to gather information needed to coordinate care and keep patients’ electronic health records up to date with the status of care that is being coordinated 
• Coordinates medical specialty referrals and procedures for patients, ensuring that referrals and procedures are timely, efficient, and equitable 
• Processes necessary prior authorizations and insurance referrals as needed to complete the referral process  
• Maintains surveillance ticklers and/or work with Health Information Technology to proactively identify the need for patient care 
• Navigates patient to care, as assigned   

Skills for success:

• Self-motivated: energetic, self-starter; can work autonomously 
• Results oriented: bias for action; demonstrated track record of achievement; drive for attainment of superior outcomes 
• Flexible: ably navigates within ambiguity; solution-oriented 
• Communication: conveys thoughts and expresses ideas effectively both verbally and in writing; strong presentation skills 
• Collaboration: orientation to team-based work product and results 
• Service: Actively supports others, demonstrates an optimistic, can-do approach to issue resolution 
• Humility: low ego; engenders trust; respectful   

Experience to drive change:

• High school diploma or GED  
• 1-3 years’ experience in the medical or health insurance field preferred  
• Knowledge of medical terminology 
• Excellent customer service skills  
• Excellent telephone etiquette  
• Fluency in written and spoken English, including medical terminology 
• Excellent interpersonal skills, including, empathy, patience, compassion, courtesy and attentiveness  
• Ability to work independently with a strong sense of focus  
• Task-oriented, strong organizational skills, ability to multitask  
• Strong attention to detail  
• Skilled in basic computer operations and EMR    
• Bilingual in English and Spanish preferred 

About Our CommitmentTotal Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.  Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.