Recruitment Coordinator (EMEA/APAC Float)

Job Description

At Zendesk, our mission is to ensure every candidate who walks through our (virtual) door leaves with a positive experience. The Recruiting Coordinator is the backbone for the recruiting team, scheduling all interviews and coordinating the details for candidates. You will be the main point of contact for interview availability, questions, and scheduling matters. We’re looking for someone who is incredible at multi-tasking and can balance the day-to-day details of scheduling, and will not flinch when interruptions occur and priorities change. This person must be very organized, flexible and patient. They need to be excellent with deadlines, timely responses and problem-solving, all while keeping confidentiality and keeping candidate experience at the forefront.

Responsibilities:

• Manage the scheduling of interviews and feedback sessions and communicating all interview logistics with candidates and panelists

• Work closely with recruiters, hiring managers, interviewers, and leadership across the company to help us build a team to win. You will support a number of recruiters and own many pieces of operations when it comes to the candidates process

• Maintain our ATS, Workday, and scheduling tool, GoodTime, to ensure candidate information is up-to-date

• Keep candidate experience top of mind in everything that you do

• Collaborate with our Talent Acquisition team to improve upon and streamline existing scheduling process and candidate experience programs

• Help candidates feel informed, welcomed, and energized by their recruitment experience at Zendesk. 

• Help create and manage recruiter and hiring manager enablement materials for the hiring process

• Create, maintain and improve hiring documentation on standard workflows, processes, and procedures.

This is not a complete list - your participation in other projects is expected and encouraged. You will be working closely with other team members - we have a lot of fun and help each other out on a regular basis! 

Requirements:

• Previous experience in a Human Resources, Recruiting or Administrative role preferred

• Bachelor’s degree or related experience

• Grace, tact, and a smile even in stressful situations

• Ability to work in a fast-paced environment, including an ability to meet deadlines and balance several tasks both big and small.

• Flexibility in time zone coverage as needed

• Outstanding verbal and written communication skills, with a high attention to detail and a collaborative nature.

• Strong mentality for continuous improvement and exceeding internal customer expectations.

• Ability to maintain confidentiality

• Passion for driving an outstanding candidate experience!

• Experience working with an ATS (Workday preferred)

• Willingness to work in a hybrid set up and night shift as you will be supporting overflow from EMEA/APAC regions.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.