Global Blue has developed a Centralised Service Centre (CSC) in central Europe to centralize many of the administration tasks from the local subsidiaries. Global Blue wants to extend its SCS offering and be opened for new countries and offer better service.
Recovery Representative will have except the most important duty, which is recovering of rejected transactions, also responsibilities to distribute the necessary information for transaction recovery to other departments like Customer Service, Local offices. Recovery Representative will also be in contact with Processing department providing them feedback about quality of rejected transactions.
Main aims
- Recovering of rejected transactions.
- Monitoring and reporting the success rate.
- Coming up with new ideas and potential areas for recovery of transactions.
- Communication with external and internal partners – Retailer Service, Customer Service, Processing.
- Monitoring and reporting the quality of rejected transactions.
Responsibilities
To ensure the main aims listed above are handled in a professional and structured way including the following:
- Recover necessary payment details , search for missing information, like: CC number, tourist’s residency, passport number/copy, etc.).
- Provide Local office with information where the transaction can potentially be corrected by retailer.
- Provide Customer Service with information where the transaction can potentially be corrected by the tourist.
- Quality control of rejected transactions.
- Be able to decide if a transaction can be processed/invoiced.
- Open-minded in search for new ideas how to improve the procedure.
- Do the above while respecting Security Policies.
- Being in contact with all concerned parties (LO, CS, Proc., etc.).
- Cooperate on reports preparation
Additional
- Administration – [80%]
- Reports Management – [10%]
- Business Development - [10%]
Main KPI’s
- · Speed – Forms processed per hour
- · Quality – Correctly processed forms
Competencies
- Knowledge of English- basics/advanced
- Microsoft office-advanced
Skills
- Good communication skills
- Independence and active approach to work
Qualifications and education requirements
- 1 year of experience at Recovery Representative position
- Good performance for last 3 consecutive months prior to application
- Knowledge of core processes confirmed by Recovery Supervisor
Top Skills
What We Do
At Global Blue, we firmly believe that enhancing the shopping experience drives performance.
Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.
As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23.
Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another.
Together, we innovate, create, and strive towards a brighter future for the businesses we serve.
With Global Blue, enjoy the journey.
