Recovery Debt Settlement Manager

POSITION SUMMARY
The Recovery Debt Settlement Manager is responsible for managing and streamlining the bulk debt settlement process with multiple debt settlement companies. This includes ensuring the smooth exchange of data, maintaining organized records, and overseeing negotiations and settlement offers for accounts. The role requires the management of projects collaborating with Shellpoint’s Vendor Management, Information Technology (IT), and Cash Management departments as well as internal administrators, analysts, and senior management.
 

DESCRIPTION
Duties and Responsibilities
•    Debt Settlement Relationship Management: Build and maintain relationships with external debt settlement companies, ensuring clear communication and resolving any issues that may arise. Act as the point of contact for debt settlement companies to ensure timely and accurate information exchange, negotiations, and sending of settlement offers for accounts ready to be resolved.
•    Document Management:  Work with Shellpoint’s vendor management team to ensure the proper contracts between Shellpoint and debt settlement companies have been executed per company policy. Work with administrators and technical analysts to ensure customer authorization documents are imaged and documented in the system of record. 
•    Data Management:  Work with Shellpoint IT and debt settlement companies to stand up an SFTP site for data sharing (e.g.,  set up the necessary structures, procedures, and communication channels). Review and scrub data received from debt settlement companies to identify and match customer records.
•    Payment Management:  Work with the Shellpoint cash management team and debt settlement companies to stand up a payment process (e.g., initiate and implement a new process) through ACH, mail, or payment vendor. 
•    Process Improvement: Continuously evaluate and implement improvements in the bulk settlement process to ensure maximum efficiency.
•    Documentation and Record Keeping:  Maintain detailed records of all interactions with debt settlement companies and customers, ensuring all actions are documented for compliance purposes.
•    Reporting: Track the volume of settlements, the amount settled, and other relevant metrics, reporting progress to management regularly.
•    Performs related duties as assigned by management.

Qualifications and Education Requirements
•    Bachelor’s degree preferred.
•    10+ years’ experience in debt collections, including charge off collections.
•    Familiarity with financial services, unsecured personal loans, and charge-off processes.
•    5+ years in project management.
•    Experience working with external vendors or third-party companies.
•    Familiarity with debt settlement bulk processes. 

Skills, Abilities, and Knowledge
•    Strong organizational and project management skills, with the ability to handle multiple accounts and priorities simultaneously.
•    Excellent communication skills, both written and verbal, for interaction with external partners and internal stakeholders.
•    Attention to detail, especially in data scrubbing and matching customer records.
•    Experience with spreadsheets and database management.
•    High level of proficiency in Microsoft Excel for data manipulation.
•    Proficiency with SQL a bonus.
•    Thorough knowledge of Collection processes.
•    Strong numeric aptitude, problem solving and analytical skills. 
•    Able to meet goals and deadlines in a fast-paced hectic environment. 
•    Must be able to meet department attendance standards.

Additional Information
While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary. 

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

By applying to this position candidate acknowledges that this is not a remote role and is required to be on-site.